Client Assurance Escalation Leader
AHEAD
AHEAD, a US-based IT services firm, seeks an IT Services Escalation Manager (Client Assurance Resolution Leader) to drive end-to-end management of critical client escalations across Engineering, Delivery, Operations and Client Success. You will contain issues swiftly, perform RCA and CAPA, and lead cross-functional recovery actions, while communicating transparently with clients and executives to restore confidence and drive measurable quality improvements. #J-18808-Ljbffr AHEAD
Vacancy posted 10 hours ago
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