Hotel Security Guard

DESCRIPTION

HOTEL SECURITY GUARD POSITION TITLE: Hotel Security Guard REPORTS TO: General Manager DIRECT REPORTS: None ABOUT VISTA HOST Vista Host is a nationally recognized hotel management company committed to delivering exceptional hospitality experiences. Our success is built on our people, our commitment to service excellence, and our dedication to creating welcoming, safe, and memorable experiences for every guest. We believe that hospitality begins with our associates, and we strive to create an environment where team members feel valued, supported, and empowered to make a difference. POSITION SUMMARY The Hotel Security Guard plays an essential role in maintaining a safe, secure, and welcoming environment for our guests, associates, and visitors. This position is responsible for monitoring hotel activity, conducting routine property patrols, responding to security concerns, and protecting hotel assets while consistently demonstrating exceptional hospitality. The ideal candidate is observant, dependable, professional, and capable of responding calmly and effectively to challenging situations. This position requires a proactive approach to safety, strong communication skills, and a commitment to providing guests with peace of mind throughout their stay. WHO IS THIS POSITION FOR? This position is best suited for someone who: • Takes pride in creating a safe and welcoming environment for others. • Is highly observant, detail-oriented, and proactive in identifying potential safety concerns. • Remains calm, professional, and confident when handling difficult or unexpected situations. • Understands the importance of balancing security responsibilities with outstanding guest service. • Demonstrates sound judgment, integrity, and discretion. • Enjoys working independently while contributing to a collaborative hotel team. • Communicates effectively and approaches conflict with patience and professionalism. • Is dependable, punctual, and comfortable working evenings, overnight shifts, weekends, and holidays as needed. WHY WORK FOR US? At Vista Host, we recognize that our associates are the foundation of our success. We are committed to providing a supportive workplace where team members can grow professionally and make a meaningful impact. Benefits and opportunities may include: • Competitive compensation • Health, dental, and vision insurance for eligible associates • Paid time off for eligible associates • Hotel travel discounts • Professional development and advancement opportunities • Supportive team environment • Recognition and appreciation programs Benefits and eligibility may vary based on position, employment status, and property. DUTIES AND RESPONSIBILITIES 1. Property Safety & Security • Conduct regular patrols of the hotel's interior and exterior, including parking areas, guest corridors, stairwells, entrances, public spaces, and designated back-of-house areas. • Maintain a visible and professional security presence throughout the property. • Monitor hotel activity for suspicious behavior, unauthorized access, safety hazards, and potential security threats. • Monitor security cameras, alarm systems, and access control equipment as assigned. • Ensure designated entrances, exits, and restricted areas are appropriately secured. • Identify and report maintenance issues or unsafe conditions that could impact guest or associate safety. • Support the prevention of theft, vandalism, property damage, and unauthorized activity. 2. Guest Safety & Hospitality • Provide a welcoming, courteous, and professional presence for guests and visitors. • Respond promptly to guest concerns involving safety, security, noise complaints, or disruptive behavior. • Assist guests with general questions, directions, and other reasonable requests. • Address security concerns respectfully while maintaining guest privacy and dignity. • Work closely with the Front Desk and hotel leadership to resolve guest-related issues. • Promote a positive guest experience while consistently enforcing hotel policies. 3. Incident Response & Emergency Procedures • Respond promptly to security incidents, disturbances, medical emergencies, fire alarms, and other urgent situations. • Notify hotel leadership, law enforcement, or emergency medical personnel when appropriate. • Follow established emergency response and evacuation procedures. • Utilize verbal de-escalation and conflict resolution techniques to manage challenging situations. • Avoid unnecessary confrontation and follow company policies regarding physical intervention. • Assist with emergency preparedness drills and safety initiatives. • Support the protection of guests, associates, and hotel property during emergency situations. 4. Incident Reporting & Documentation • Prepare accurate and timely incident reports involving accidents, injuries, disturbances, suspected theft, property damage, and security concerns. • Maintain daily security logs and document routine patrol activity as required. • Immediately communicate significant incidents or potential threats to hotel leadership. • Preserve relevant information and evidence when appropriate. • Maintain confidentiality regarding guest information, security matters, and internal investigations. • Cooperate with management and authorized authorities during incident investigations. 5. Asset Protection & Loss Prevention • Monitor hotel property and equipment for potential theft, misuse, or damage. • Report unsecured doors, malfunctioning locks, inadequate lighting, and other security vulnerabilities. • Assist with key control and restricted-access procedures. • Monitor parking areas and exterior grounds for unauthorized activity. • Follow established lost-and-found procedures. • Recommend preventive measures to reduce recurring security concerns. 6. Teamwork & Operational Support • Communicate effectively with hotel leadership and other departments regarding security and safety concerns. • Participate in required training, safety meetings, and emergency preparedness activities. • Follow all Vista Host policies, brand standards, and applicable laws and regulations. • Maintain a professional appearance and wear the required uniform and identification. • Demonstrate accountability, reliability, and sound judgment throughout each shift. • Assist with additional hotel operational responsibilities as assigned. MINIMUM REQUIREMENTS • High school diploma or equivalent preferred. • Ability to communicate effectively with guests, associates, and management. • Strong observational, problem-solving, and interpersonal skills. • Ability to remain calm and professional during stressful or emergency situations. • Ability to prepare accurate written incident reports. • Basic computer skills and willingness to learn hotel security systems. • Ability to work independently with limited supervision. • Ability to stand and walk for extended periods and perform routine patrols throughout the property. • Ability to work a flexible schedule, including nights, weekends, and holidays. • Ability to meet applicable state and local security licensing or registration requirements. • Ability to perform the essential functions of the position with or without reasonable accommodation. PREFERRED QUALIFICATIONS • Previous experience in hotel security, private security, hospitality, law enforcement, military service, or a related field. • Experience handling guest disturbances and resolving conflicts. • Familiarity with surveillance systems, access control, and emergency response procedures. • CPR, First Aid, or AED certification. • Experience preparing incident reports and maintaining security logs. • Knowledge of hospitality operations and guest service standards. EQUAL EMPLOYMENT OPPORTUNITY Vista Host is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable law. Reasonable accommodations are available to qualified applicants and associates with disabilities in accordance with applicable law.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.