CASE MANAGEMENT ASST

Case Management Assistant (Intergovernmental)

Grand Traverse County is a team of passionate and incredible people who are committed to providing responsive, effective quality service to our up-north community. We strive to be a leader in innovative, effective, collaborative, and sustainable county government. We offer stable work environments and competitive salaries to both full-time and part-time employees. Understanding the many challenges facing today's professionals and families, we offer a competitive compensation package including an impressive list of benefits and time off.

This is a paraprofessional position, the primary focus of which is the interstate and international enforcement of child support orders. The Case Management Assistant (Intergovernmental) receives, analyzes and evaluates incoming documents for registration of other states' support orders and prepares and serves appropriate pleadings; also prepares appropriate documents and pleadings for the registration of Michigan support orders in other jurisdictions. The position also maintains communication with other states and countries regarding support enforcement and modifications.

Employees must meet the minimum requirements and conditions of employment and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodation. This position may require irregular hours and may also require travel by the employee in his/her own vehicle.

Examples of Work:

• Prepares cases for interstate and international enforcement, both out-going and in-coming, under the Uniform Interstate Family Support Act (UIFSA) and other laws involving interstate and international child support enforcement.
• Assists case managers with support enforcement activities and communicates extensively with other agencies.
• Locates noncustodial parents using various information sources and conducts address verifications and postal checks.
• Prepares pleadings and processes cases for interstate transfers.
• Conducts financial audits of child support accounts for accuracy of balances.
• Prepares and modifies income withholding notices and communicates with sources of income, including tribal courts and other agencies.
• Reviews and maintains current records; acquires knowledge of changes in laws and procedures regarding interstate/intergovernmental enforcement of child support.
• Work is done using the Michigan Child Support Information System (MiCSES) which involves extensive data entry and updating of case information.
• Attends intergovernmental enforcement meetings and seminars to keep current on laws and procedures.

Education and Experience Requirements:

• Associate degree (2 years) in paralegal, law enforcement or human resources.
• One to two years of related experience (law firm/prior court position).

Additional Requirements:

• A criminal background check will be required initially and periodically for an individual hired, transferred, reclassified, promoted or currently working in this job. The 13th Circuit Court Friend of the Court Policy for Criminal Background Checks is available from Friend of the Court. Appointment to or continued employment in this job is contingent upon a satisfactory background check which may include but is not limited to: confirmation of a persons' identity; review of criminal conviction records; verification of educational degree, license, or certificate required for the position; review of Department of Motor Vehicles records; Department of Justice fingerprint scan; and/or drug and alcohol testing as required and allowable by law. A satisfactory background check is defined as the absence of a criminal history record which bears a demonstrable relationship to the applicant's or employee's suitability to perform the required duties and responsibilities of the position.
• Employees in this job are expected to work independently and receive minimal supervision. Work is carried out according to standard practice or general instructions without continuous and direct control. Extensive contacts with other agencies and the public to obtain and/or provide information, with the handling of difficult people, is expected. Contacts are in person, on the phone and electronic.

Physical Demands, Work Environment & Other Requirements:

• Work is performed in an office or indoor environment.
• May be required to reach with hands and arms; sit; stand; talk and hear; use hands to finger, handle, or feel.
• May be required to lift/move up to 50 pounds (such as a box of paper).
• May be exposed to infectious diseases and/or criminal suspects or prison inmates.

Knowledge, Skills, Abilities, Competencies (Minimum Requirements):

• Self directed and highly organized to maintain an efficient level of service to a large case load.
• Working knowledge of interstate enforcement and family law.
• Proficiency in English grammar, spelling, punctuation, and basic mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
• Basic knowledge of accounting.
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with clients, co-workers, attorneys and representatives of other agencies.
• Skill in operation of computer, facsimile, copiers, scanners and telephones.
• Skill in use of computer software, including spreadsheets, word processing, scheduling and electronic communications.
• Knowledge and ability to prepare reports and spreadsheets, maintain records, search for and compile data.
• Ability to handle multiple tasks simultaneously with frequent interruptions.
• Ability to consistently demonstrate sound ethics and judgment.
• Ability to display tact, emotional stability and patience while dealing with distressed individuals and to make immediate decisions in difficult and/or emergency situations.
• Ability to comprehend, process and apply both superior verbal and written skills for presenting complex matters in a clear and concise manner, and the ability to communicate effectively with case litigants, their attorneys, and other agencies.
• Ability to accurately organize and maintain paper documents and electronic files.
• Ability to maintain the confidentiality of information and professional boundaries.
• Cross trains with other FOC positions.

Compensation:

Starting Hourly Rate: $21.62 USD

Grand Traverse County is a great place to live, work and play. Come join our team and experience what northern Michigan is all about, apply today!

You really should see what we have to offer:

• Medical: The County offers employees a high-deductible plan through Priority Health. To help cover the cost of the deductible, Grand Traverse County will deposit a contribution amount up to $2,000 into an employee Health Savings Account every year. You may also direct deposit funds into this account every pay period.
• Vision: The County provides a no cost plan for employees. We also offer an enhanced plan through EyeMed.
• Dental: Our dental insurance provider is Delta Dental. You will pay no costs or premium for diagnostic and cleaning services.
• Wellness: Grand Traverse County is committed to creating a culture of health. We provide a variety of incentives and programs that allow you to live a healthy lifestyle.
• Employee Recognition: We highly value our employees, which we show by providing our employees awards and recognition throughout the year, and on anniversary dates.
• Tuition Reimbursement: Employees are reimbursed up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
• Vacation: Grand Traverse County provides a generous amount of vacation days to benefitted employees so you can spend time with family and friends.
• Holidays: The County gives you 13 days a year to celebrate holidays. Beyond these 13 days, you will receive additional floating holidays to use at your discretion.
• Personal Leave: Employees receive up to 64 hours annually depending on contract, to use for appointments, take care of family needs and other personal reasons. Employees are paid every year for unused personal leave up to 40 hours.
• Parental Leave: Employees may take up to 6 months of leave to begin at birth or date of adoption of their child.
• Retirement: Grand Traverse County offers a defined contribution through MERS. The plan includes a generous match that fully vests after 6 years of employment.
• 457(b) Retirement Plans: The County also offers optional 457(b) deferred compensation and Roth retirement plans with matching contributions up to an approved amount, based on applicable contract provisions.
• Life Insurance: Benefitted employees automatically receive life insurance.
• Short Term Disability: The County provides a plan through Mutual of Omaha, which pays two thirds of your salary or wages for a maximum of 182 days