AI-Powered Support Systems Engineer

Figma is expanding its AI Infrastructure & Tooling team, building integrated AI workflows for product support. You’ll connect Decagon, Zendesk, and internal tooling to bring rich customer context into conversations and automate complex processes. These roles involve designing robust AI systems and measuring impact across customer outcomes and Specialist efficiency. You’ll work across engineering, security, analytics, and programs to define requirements, governance, and rollout with a bias toward #J-18808-Ljbffr Visa Hunt