Sr. Manager, Global Medical Information - Job ID: 1918

Medical Information Specialist

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

This position is primarily responsible for generating standard and customized global Medical Information content to fulfill unsolicited Medical Information requests from both healthcare professionals (HCPs) and non-HCPs for Ascendis products. Additional responsibilities include: (1) training call centers, external business partners, and other Ascendis team members on Medical Information content & processes, (2) continuous monitoring of product trends to ensure appropriate content strategy and as well communication to the wider Ascendis organization (3) continuous improvement of Medical Information processes and deliverables, (4) ensure audit readiness at all times to GxP standards and (5) ad hoc project support as needed for efforts in Medical Information.

Key Responsibilities

• Serves as the subject matter expert for Medical Information for assigned therapeutic areas and/or products
• Responsible for the development, update/maintenance, and delivery of global Medical Information content for assigned therapeutic areas and/or products, ensuring materials are aligned with the needs of the regions/countries and consistent with global Medical Affairs content
• Researches and analyses scientific information to answer escalated Medical Information inquiries
• Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines)
• Supports key scientific conventions/congresses through the creation of medical booth assets, participation in meeting's preparation or post-congress involvement with cross-functional teams, staffing of Medical Affairs booths during congresses, and generation of booth metrics reports
• Provides a Medical Information perspective on the development and revision of SOPs, implementation guidelines (IGs), and Work Instructions (WIs) as necessary
• Provides on-going training to call center agents and other relevant individuals on new or updated Medical Information content
• Establish and continuously monitor enquiry trends and metrics and proactively identifies unmet content needs and communicates product trends to the wider business
• Provides support to the wider Ascendis business with the handling of complex inquiries escalated by the call center and field-based personnel
• Regularly monitors the quality and accuracy of responses provided by the call center and identifies necessary corrective actions or training required to ensure compliance with regional and local regulations as well as internally relevant SOPs