Seasonal Customer Service Representative - Northampton/Amherst, MA

Seasonal Customer Service RepresentativeThe Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.The seasonal employment window will begin in mid May 2027, will end on or before October 31, 2027, and cannot exceed a total of 180 days.This position pays $19.00/hour and is located in one of our offices in the Northampton/Greenfield/Amherst, MA areas.Additional benefits include:Employee discounts on car rentals, car purchases and much more!401(k) retirement plan with company matchMultiple schedules are available, inclusive of weekends and holidays. We are hiring for full time (40 hours/week) schedule. Schedules to be discussed during the interview process.ResponsibilitiesMeet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingQualificationsMust be at least 18 years oldHigh School Diploma or GED requiredMust currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.Must have at least 6 months of prior customer service experienceMust have a basic level experience and understanding of a PC and Microsoft Office productsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.