Senior Director, Business Analysis and Strategy (Marketing & Messaging Delivery)

Senior Director, Business Analysis and Strategy (Marketing & Messaging Delivery) At Capital One our Marketing, Messaging, and Personalization team is transforming our enterprise marketing technology and operations to fuel the next phase of growth for all lines of business. We are driving faster speed to market, creating real-time, intelligent customer-facing experiences and enabling significant risk reduction. As a Senior Director, Business Analysis and Strategy, you will serve as the primary thought partner to the MVP of Product and Operations, spanning a number of critical platforms, in addition to the marketing operations organization. This unique opportunity offers you the platform to navigate a matrixed organization and solve high-stakes enterprise problems where you can quickly grow your career in both business strategy and product leadership. This role will develop and drive the transformation of key enterprise marketing product capabilities, optimize operational efficiency, and define the future role of the marketer at Capital One - all deeply steeped in AI and driving billions of critical touchpoints per month. What you will own: Strategy & Execution: Defining the long-term and tactical roadmap for the enterprise product ecosystem, ensuring alignment with P&L goals and customer-facing excellence. This role will also drive our operational transformation and be a key contributor to how we define the marketer experience and role of the marketer across the company. Horizontal Initiatives: Leading cross-functional workstreams that bridge Product, Tech, and Business units to drive operational efficiency and ensure high-stakes initiatives stay on track. Business Model Innovation: Identifying opportunities for structural transformation and designing the "rhythm of the business" to drive alignment across the senior leadership team. General Responsibilities: Strategic leadership: Develop enterprise strategies that drive growth, profitability, and competitive success in the face of shifting market and regulatory demands. Product Transformation: Implement new product strategies and enterprise-wide capabilities; lead P&L-focused data modeling and analytics. Operational Transformation: Develop and partner broadly across functions, including Brand, LOB, and marketing operations to define future operating model and organizational impacts of strategy. Execution : Manage and sequence delivery of business intent and execute against the transformation strategy. Oversee complex programs concurrently. Partnership: Work closely with colleagues across Capital One including: IT, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Skills for Success: Strategic Toolkit: The ability to move seamlessly between 30,000-foot strategy and deep-dive analytical problem-solving. Stakeholder Diplomacy: Expertise in navigating a matrixed organization and driving consensus among diverse executive stakeholders without direct authority. Disruptive Thinking : A "challenger" mindset that isn't afraid to question the status quo to find more efficient paths toward a modern enterprise state. Analytical Orientation: A proven track record of decision-making and problem-solving based on rigorous quantitative orientation and risk management. Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment Management Consulting: Successful track record in top-tier strategy consulting or a high-growth corporate strategy environment. Basic Qualifications: Bachelor’s Degree At least 5 years of experience performing quantitative analysis At least 5 years of experience performing qualitative analysis At least 3 years of experience performing people management At least 3 years of experience performing project management Preferred Qualifications: Master’s Degree 5+ years of experience in people management 3+ years of experience in product development 3+ years of experience in financial modeling 3+ years of experience in economic forecasting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. McLean, VA: $269,600 - $307,700 for Sr Business Director New York, NY: $294,100 - $335,700 for Sr Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. 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