SAP Support Analyst I

Job Description

Job Description

Responsibilities

Rush Enterprises is looking to hire an SAP Support Analyst to work closely with the Lead SAP Support Analyst for guidance and mentoring. Role serves as single point-of-contact for end-users after Power Users have assisted end users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Performs basic fixes and root cause recommendations. Partner with on-line help and update systems support help scripts. This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant. This position requires more advanced training than a similar help desk position.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Responsible for managing incoming calls and provide technical support.
• Work closely with the SAP Business Analyst to analyze all calls and/or emails relating to SAP transactions that include (but not limited to) Accounting, Parts, Service & Warranty, Vehicle Inventory and Vehicle Sales.
• Maintain documented events for volume reporting, identify and address re-occurring problems and assist in the development and execution of ERP and business process best practices across the organization.
• Support and maintain day to day transactional functions of branch and corporate SAP users.
• Work with SAP Business Analyst team to assist in functional testing of changes to made to the SAP production client.
• Partner with Accounting Support, Operations Support and Service Support teams

Total Rewards & Compensation:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• Bachelor’s degree or equivalent experience; 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Effective analytical, troubleshooting, and problem solving skills with keen attention to detail.
• Must have effective communication skills that achieve positive interaction with business personnel, technical team members, and managers and that lead to successful completion of tasks.
• Must have writing skills that thoroughly and properly document analysis such as each phase of a project lifecycle, business reporting needs and current state data diagrams.
• Must have an awareness of project management principles.
• This position requires SAP knowledge and advanced problem solving abilities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.