Project Manager, Business Analysis and Reporting - Revenue Pipeline

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Project Manager – Business Analysis and Reporting, Revenue Pipeline, will be responsible for executing the analytical components of Delta's roadmap for technology development while ensuring alignment between the commercial and financial goals and solutions. Revenue Pipeline Solutions Center (RPSC) is a key player on cross‑divisional teams that deliver products, data/analytics and solutions that are part of Delta’s strategic initiatives to provide value to our customers, team members, shareholders and the company. Delta’s strategy is centered around dynamically manufacturing products (e.g., seats, bags, wifi, etc.) and services (e.g., enhancing refund automation, etc.) that improve customer and employee experience. Delta wants to sell with greater flexibility, control and consistency in any channel and accept new and emerging forms of payment (FOPs). This role supports Delta’s vision of current and future products, bundles, amenities, and Delta’s journey to consistently offer the most relevant products and services to customers, in their channel of choice. This role ensures our processes have solid analytical information that is timely, accurate and complete for detailed analytics and reporting. This role is part of a team whose core objective is to deliver enhanced business analytics and reporting capabilities to improve customer satisfaction, choice and flexibility which will drive increased revenue to Delta while maintaining the current high standards surrounding controls for financial reporting and data quality for analytics and reporting. The Project Manager will actively work across business units to ensure development requests are well understood across the enterprise, gain cross‑divisional consensus on priorities, ensure deliverables meet business needs and balance long‑term flexibility and speed to market. The Project Manager will work with Revenue Management, Commercial, Operational, Information Technology, and peer Revenue Accounting teams to define, prioritize and support execution of initiatives that contribute to revenue growth, customer satisfaction and enhanced controls and data analytics. Summary Of Responsibilities Perform deep senior management requested standard financial and data analysis of RP information related to passenger revenues, commissions, RASM, yield, profitability, and contractual agreements for various customer groups. Work with the Revenue Pipeline Solutions Center (RPSC) and various business customers to determine clear and actionable requirements for new or existing Revenue Pipeline (RP) reports and queries while managing end‑user expectations, then design, develop, test, and document structured queries and reports to extract data from the Revenue Pipeline Analytical database (RPAD). Maximize the performance and accuracy of standard and ad hoc queries and reports. Proactively perform audits of RPAD data, reports, queries, and tables to identify weaknesses in RP data integrity, reliability or technical processes. Perform project and product management activities including budgeting, work planning, resource estimating, issue prioritization and resolution, and training. Propose and review the requirements for new or modified RP and RPAD processes. Analyze, document, design, test and audit the impacted RPAD activities or enhancements. Recommend business process and design enhancements. Perform data validation and explain differences between RP data and other sources of data to end‑users. Research and communicate answers to end‑user questions regarding RP data and reports. Prepare and facilitate training centered on RP data, attributes and reports, administer that training, and help drive improved user understanding through the organization. Serve as a RPAD Subject Matter Expert in a product owner‑like manner, including data governance and user access management. Manage multiple existing and developing system projects and analyses with limited supervision in a fast‑pace environment. Practice safety‑conscious behaviors in all operational processes and procedures. What You Need To Succeed (Minimum Qualifications) Proficient with SQL and scripting languages like Python. Proficient building automated dashboards, reports and analysis in Tableau, and other analytical BI tools (e.g., SAS, Hyperion Brio, TOAD, Cognos, Alteryx, AWS Quick Sight, etc.) based on business needs. Proficient in MS Office applications. Consistently makes safety and security of self and others the priority. 5 years of relevant work experience or equivalent number of years relevant work experience. Proven track record of performing complex data analysis with large data sets. Proven success in understanding and managing complex processes. Experience building decks and presentations that clearly articulate key messages. Ability to communicate clearly to business leaders and technical developers. A self‑starter who exhibits curiosity and thinks creatively to help understand and identify solutions. Must have the ability to work well with diverse groups in a time‑sensitive and team environment with minimal supervision. Must have excellent coaching skills. Results oriented and capable of prioritizing work assignments and meeting or exceeding deadlines with attention to detail and follow through. Consistently prioritizes safety and security of self, others and personal data. Embraces diverse people, thinking and styles. Possesses a high school diploma, GED or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications) Bachelor’s Degree with major in quantitative discipline such as Business Administration, Economics, Finance, Engineering or Information Systems. MBA/MA/MS, strongly desired. Combination of at least 3 years of relevant working experience in Revenue Accounting, Financial and Analytical Applications (especially DL systems like Revenue Pipeline, BARTS, etc.), Revenue Management, Internal or External channels, Project Management, Consulting, Technical Development. Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management, Finance or Sales preferred. Experience working in an Agile environment, worked within an accounting or financial system, and who has written, tested and executed/managed user stories from inception through post‑implementation. Benefits And Perks To Help You Keep Climbing Competitive salary, industry‑leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. Paid time off including vacation, holidays, paid personal time, maternity and parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages. Holistic wellbeing programs to support physical, emotional, social and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching and extensive resources supporting mental health. Domestic and international space‑available flight privileges for employees and eligible family members. Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Recognition rewards and awards through the platform Unstoppable Together. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals, auto, home and pet insurance, legal services and childcare. #J-18808-Ljbffr Delta Air Lines