Call Center Representative
Veterans Sourcing Group
Call Center Representative
We are seeking a Customer Service Representative to support our customers as a first point of contact. You will be responsible for providing program and account information, password reset assistance, and ensuring timely call resolution.
Responsibilities:
- Act as initial point of contact for inquiries from potential and existing beneficiaries
- Provide one-to-one telephone contact with consumers and providers
- Assist with password resets and accurately respond to incoming calls
- Document all interactions with consumers and properly forward calls to Call Center Leadership or other CT agencies
- Log calls into call tracking system and note trends in consumer questions and concerns
Requirements:
- High School Diploma or equivalent, and six months minimum experience in a call center environment
- Associate degree or higher without call center experience
- Ability to pass 30 wpm typing test and customer service assessment
- Ability to successfully pass a criminal background check and drug test
- Strong commitment and work ethic, outstanding attendance, and effective problem-solving skills
What We Offer:
- Full-time employment with paid training
- Career growth opportunities and great work environment
- Full benefit options and weekends off
Vacancy posted 5 days ago
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