Telephone Triage Nurse

About Church Health

As a faith-based health care not-for-profit, Church Health believes in caring for one another as we'd all like to be cared for. That's why we commit every day to making the highest quality healthcare accessible to more Memphians, especially those facing social and economic challenges-so we can all live our lives with dignity, vitality and joy. With services that span all ages, including the youngest of us, and that treat the whole person, we make it possible for more Memphians to live fully. Today, with the support of our partners, volunteers and donors, we conduct an average of 60,000 patient visits a year in Memphis and serve as a model for countless communities across the nation.

Job Title: Telephone Triage Nurse

Department: Medical


Reports to: Clinical Director

Classification: Regular, Full-Time, Hourly, Non-Exempt


Work location: Onsite

Starting Salary Range: LPN $56,124 - $66,028


Starting Salary Range: RN $64,624 - $76,028

Job Summary:

The Telephone Triage Nurse provides patient support through telephonic or electronic communication and assists in coordination of care through multiple service lines. This position prioritizes information as it is presented through a variety of sources.


Duties/Responsibilities:

• Triage patients with both acute and chronic needs via telephone or other electronic communication and determine the next steps of action.
• Documents encounters in the EHR in a timely manner to allow for follow up and gap closure.
• Assist in coordinating care through multiple service lines and various departments.
• Assist with a variety of paperwork involving care coordination.

Required Skills/Abilities:

• Knowledge of standard nursing procedures and chronic condition education.
• Strong customer service and the ability to maintain a positive attitude under pressure.
• Ability to communicate effectively both oral/written with a broad base of stakeholders.
• Attention to detail and a high level of accuracy and confidentiality.
• Ability to think critically, solve problems, and work independently with minimal supervision.
• Moderate level of desktop computer skills to include the O365 productivity software suite.
• In-depth knowledge and efficiency with EHR systems.

Education and Experience:

• A High School Diploma or GED is required.
• Graduation from an accredited RN or LPN program is required.
• Active RN or LPN license in the State of Tennessee is required.
• BLS certification is required.
• 1-3 years of experience. Outpatient experience is preferred.

Benefits Package

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long Term Disability
• Employee Assistance Program

Work Environment and Physical Demands:

Work is frequently active in nature and requires the ability to move around a large workspace on multiple floors. Requires some amount of computer work and hand dexterity and the ability to lift up to 10 lbs. on a regular basis.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.