Intern, DEX Ops Automation

The DEX Ops Automation Intern will support the End User Support & Productivity (EUSP) organization by driving a single, wellThis role is ideal for a strong selfThe intern will serve as the team’s Ticket Auditor, owning a recurring review process to evaluate service desk tickets and identify opportunities for earlier, automated, or proactive resolution using Digital Employee Experience (DEX) capabilities such as Nexthink.**Key Responsibilities** Produce concise weekly insights highlighting opportunities to improve efficiency, automation, and user experience. Leverage SQL querying skills to analyze ticket data and support the development of dashboards measuring support performance and progress toward AI**Required Qualifications** Demonstrated ability to operate as a selfExperience with SQL querying and data analysis. Strong Excel, PowerPoint, Outlook, and broader M365 skills. Excellent written and verbal communication skills. Ability to work onsite in San Diego at least 3 days per week. **Preferred Qualifications** Familiarity with IT service management concepts, helpdesk operations, or DEX tools (e.g., Nexthink) is a plus. Experience creating dashboards, analyses, or summaries for leadership audiences. experience influencing an enterprise IT organization’s shift toward Practical experience auditing real support data and improving data quality at scale. # **Purpose**Fill the world with emotion, through the power of creativity and technology.# **Values****Dreams & Curiosity**Pioneer the future with dreams and curiosity.**Diversity**Pursue the creation of the very best by harnessing diversity and varying viewpoints.**Integrity & Sincerity**Earn the trust for the Sony brand through ethical and responsible conduct.**Sustainability**Fulfill our stakeholder responsibilities through disciplined business practices. #J-18808-Ljbffr Sony Corporation