Principal Experience Designer

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! JOB SUMMARY The Principal Experience Designer owns the unified digital design experience across NCL's digital guest journey: Shop, Book, Presail, Onboard, and Next Cruise. This role partners with the Sr. Product Owners who own each journey stage, plus the Principal Content Strategist and the Principal Experimentation Strategist, to ensure every guest touchpoint reflects one consistent, brand-anchored digital design standard rather than a patchwork of stage-specific solutions. As a subject matter expert in digital design, this role sets and advises on digital design direction across the organization rather than managing a design team. POSITION RESPONSIBILITIES Own the end-to-end digital design vision and digital design standards for NCL's digital guest journey across web, app, and CRM touchpoints, ensuring consistency and brand fidelity from Shop through Next Cruise. Serve as the subject matter expert on digital experience design, advising the Sr. Product Owners on how to translate journey-specific business goals into cohesive, guest-centered digital design solutions. Partner with the Technology team to ensure digital design standards and guidelines are technically feasible and consistently implemented across platforms. Advise the Principal Experimentation Strategist on digital design validation priorities and interpret consumer testing results to guide digital design decisions. Establish and govern digital design standards, components, and guidelines that scale consistently across all stages of the guest journey: Shop, Book, Presail, Onboard, and Next Cruise. Champion the Digital Guest Promise of personalized, relevant, one-voice experiences in every digital design decision. Provide digital design expertise and mentorship to designers embedded across the Product, Content, Technology, and partner teams, without direct management responsibility for those individuals. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Graphic Design, Industrial Design, Visual Communication Design, or a related field EXPERIENCE 7+ years of experience in digital/UX experience design, including at least 3 years operating at a senior or principal level setting design direction across multiple products or teams. Demonstrated experience designing complex, multi-channel digital guest or customer journeys spanning web, mobile app, and CRM touchpoints. Experience establishing and governing design systems, style guides, or component libraries used across multiple product teams. Experience working within a large, matrixed organization, collaborating across product, content, marketing, and technology functions to deliver a unified experience. Experience partnering directly with engineering and technology teams to translate design standards into technically feasible, production-ready solutions. Experience in travel, hospitality, cruise, retail, or another high-consideration, multi-step purchase industry strongly preferred. Experience guiding or mentoring other designers in a non-supervisory capacity, such as through design reviews, critique, or informal coaching. COMPETENCIES & SKILLS Strong portfolio demonstrating guest or customer-centered digital design outcomes tied to measurable business results such as conversion, engagement, retention, or revenue. Expert-level knowledge of user experience and user interface design principles, interaction design, information architecture, and accessibility standards. Proficiency with modern design and prototyping tools (for example Figma, Sketch, Adobe Creative Suite) and familiarity with how design systems are implemented in code. Ability to influence and align stakeholders across product, content, technology, and executive teams without formal authority, through data, storytelling, and design rationale. Strong analytical skills, including the ability to interpret consumer research, usability testing, and behavioral data to inform design decisions. Excellent written and verbal communication skills, with the ability to present and defend design direction to senior leadership and cross-functional partners. Familiarity with AI-enhanced personalization, SEO/AEO/GEO discoverability, and mobile commerce design patterns. Comfort operating in ambiguity, balancing long-term design vision with the practical constraints of a phased, multi-year digital transformation program. Strong collaboration and coaching orientation, with the ability to guide and elevate the work of designers embedded on other teams without direct management authority. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. The team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you! Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises #J-18808-Ljbffr