Director Operations

Director Of Operations ExcellenceThe Director of Operations Excellence role is responsible for shaping and executing the organization's strategy to deliver world-class quality, efficient processes, and consistently superior customer experience. This role leads cross-functional transformation initiatives to strengthen operational performance, eliminate waste, enhance compliance, and build a culture of continuous improvement that supports long-term organizational competitiveness.The role partners with senior leadership, site and regional operations, quality management, and customer-facing teams to ensure operational excellence principles drive measurable business outcomes.Key competencies include strong attention to detail with the ability to see the "big picture," the ability to manage multiple priorities and deadlines, the ability to work independently, willingness to support ad hoc projects and evolving business needs, comfort working cross-functionally with non-finance partners, a proactive process-improvement mindset, and clear written and verbal communication skills.Competencies include strategic thinking and business acumen, operational and quality discipline, customer-centric problem solving, influential leadership and executive communication, a continuous improvement mindset, ability to lead without direct authority across functions, data-driven decision making, high emotional intelligence, and change leadership.This position has direct reports and is a full-time position. Days and hours of work are primarily Monday through Friday, 8:00 a.m. to 5 p.m. in the office. Ability to travel freely across US, Mexico and Canada up to 20%.Required education and experience include a bachelor's degree in Business, Engineering, Operations Management, Quality, or related field, 7–10+ years of progressive experience in quality, operations, continuous improvement, or performance excellence roles, demonstrated leadership in deploying Lean, Six Sigma, or similar continuous improvement methodologies, proven success delivering measurable improvements in quality, efficiency, and customer experience, strong analytical mindset; ability to translate data into insights and action, and experience leading cross-functional initiatives in multi-site or complex operational environments.Preferred education and experience include a master's degree in Business, Engineering, Operations Management, Quality, or related field, Lean Six Sigma Black Belt or Master Black Belt certification, experience with leading ISO certifications, or other quality certification frameworks, experience in logistics, manufacturing, distribution, or multi-site operational models, and background in process improvement, automation, or operational technology enablement.Must be able to obtain TWIC (Transportation Worker Identification Credential).Other duties may change at any time with or without notice.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.