Desktop Support Engineer L1

Service Global

Eden Prairie, MN

Roles and Responsibilities:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skills
Good knowledge of DHCP and DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills:

L1-level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to the backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labeling racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:

Engineers are expected to bring their own protective eyewear and composite-toed shoes.
All remaining safety gear will be provided on-site.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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Vacancy posted 2 hours ago

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