ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

Location: Anywhere in Country The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams as well as establish and maintain client relationships. The role will allow you to grow your consulting, technical and team leadership skills and build relationships that define your career. Your Key Responsibilities As a Senior Manager you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. This position offers a unique opportunity to develop your leadership skills and expand your professional network. Key responsibilities include: Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements and managing engagement economics effectively. Skills And Attributes For Success To thrive in this role you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact: Drive and support sales activities alongside EY pursuit teams, including proposal development, engagement estimates, and sales presentations. Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures. Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including design, configuration/development, testing and deployment phases. Manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers and testers. Build and foster client relationships and demonstrate the value of EY services. Excellent business acumen with fact‑based decision making and conflict resolution. Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions. Analyze a company's service management functional capabilities and provide leading practice recommendations and insights to strategic roadmaps. Strong working knowledge of ServiceNow’s emerging AI capabilities. Advise clients on practical, value‑driven AI use cases across Enterprise Service Management and Global Business Services functions. Lead client conversations and workshops connecting ServiceNow AI capabilities to business outcomes and measurable value realization. Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs. Create high‑quality deliverables and project artifacts. To qualify for the role, you must have Bachelor’s degree required; Master’s degree preferred. 5‑7 years of relevant ServiceNow implementation experience. 5‑7 years of Big 4 or equivalent consulting experience at the Senior Manager or Director level. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of two ServiceNow certifications from the following list: ServiceNow Certified Implementation Specialist – HR Service Delivery ServiceNow Certified Implementation Specialist – Customer Service Management ServiceNow Certified Implementation Specialist – Field Service Management Excellent consulting and interpersonal skills (executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization). Ability to effectively develop presentations, functional and technical roadmaps, and present ideas to all levels of management. Experience defining contextual, conceptual, and logical models that align business and technical capabilities. Experience leading teams and supervising others. Valid driver’s license in the U.S. Ability to travel up to 60% to meet client needs. Ideally, you will also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience; certifications are a plus. Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus. Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What We Look For We are interested in intellectually curious people with a genuine passion for implementing innovative solutions. Excellent communication and negotiation skills, and the ability to convey big ideas to senior leaders are essential. If you are ready to take ownership of a team poised to take the industry by storm, this role is for you. What We Offer You We provide a comprehensive compensation and benefits package, including: A base salary ranging $171,600 to $392,100 (U.S. across all locations) with higher ranges for certain metropolitan areas. Base salary is determined by education, experience, skill set and geography. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. A hybrid work model; most client‑serving roles involve being in person 40‑60% of the time. A flexible vacation policy based on personal circumstances. Additional time is granted for EY Paid Holidays, seasonal breaks, personal and family care, and other leaves of absence. Eligibility & EEO Statement EY provides equal employment opportunities for all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you require assistance applying online or requesting accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then Option 1 for candidate queries, or email View email address on click.appcast.io . #J-18808-Ljbffr EY