IT Specialist

Job Summary

Experienced IT Specialist responsible for delivering end-user technical support, resolving hardware and software issues, configuring systems, and maintaining reliable enterprise IT operations.

Key Responsibilities

• Provide front-line and advanced technical support to end users
• Troubleshoot hardware, software, and network issues
• Support account access, password resets, MFA, and identity-related tasks
• Perform workstation setup, imaging, deployment, and peripheral configuration
• Manage user accounts, security groups, and access permissions
• Document incidents, fulfill service requests, and escalate issues as needed
• Support system upgrades, patching, and workstation lifecycle management
• Educate users on IT policies, procedures, and best practices

Required Skills and Certification

• Bachelor s degree in IT or related field, or equivalent experience
• 6+ years of experience in IT support, service desk operations, or troubleshooting
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking
• Experience supporting iOS and Android mobile devices
• Proficiency with Microsoft 365 applications
• Ability to resolve basic and complex technical issues across multiple platforms
• Familiarity with MFA, endpoint protection, and secure data handling
• Understanding of ITIL best practices for incident, problem, and change management
• Strong communication, customer service, and problem-solving skills

Scheduling

• Duration: 10 Months
• Interview Type: Webcam and in person