2026 Telecommunicator Dispatcher

Job Title

Entry level position. Receives and dispatches emergency and non-emergency request for police, fire, ambulance service, coroner and animal control using telephone, two way radio, and various computer systems.

Essential duties and responsibilities include the following. Other duties may be assigned.

Receives emergency and non-emergency telephone calls requesting police, fire or ambulance service using a multi-line phone system.

Through caller interrogation, determines the nature of request for service, establishes and assigns response priority, and determines appropriate number of units to be dispatched.

Provides pre-arrival instructions to callers as necessary.

Enters information into Computer Aided Dispatch System.

Operates two-way radio system to coordinate information and track response activity for police, fire and ambulances as necessary.

Monitors radio traffic from other jurisdictions.

Monitors and responds to message traffic from the National Crime Information Center (NCIC, and the Law Information Network of Kentucky (LINK).

Performs related work as assigned.

This job has no supervisory responsibilities.

Computer skills: To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Office including Excel, Word and Outlook. To perform this job successfully, an individual will also be required to develop and maintain proficiency with custom software packages that are unique to the center.

Required knowledge, skills and abilities: Knowledge of, or the ability to learn the geography of the county and surrounding jurisdictions. Ability to type 30 wpm. Ability to speak clearly and distinctly. Ability to hear and listen effectively. Ability to analyze situations and react swiftly and rationally in high stress situations utilizing appropriate methodology and resources. Good written and verbal communications skills.

Additional requirements: Must be able to work shift work, weekends, and holidays. Must submit to a pre-employment polygraph examination, drug screen, hearing screening and suitability screening. Must attend and successfully complete State mandated certification programs within department established time frame.

Minimum education and experience: High School diploma or G.E.D.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time. Work environment: Characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.