Assistant Service Manager

Stokes Honda Cars of Beaufort If you are an experienced ASM and looking for a career in a family style environment APPLY now! This is an opportunity to get in on the ground floor! We at Stokes Honda Cars of Beaufort are very blessed and our business is continuing to grow. We are looking for the right Service Advisor to grow with us. Stokes Honda Cars of Beaufort offers great compensation package. Honda manufacture experience is preferred! We offer up to a $2,500 sign on bonus for the right candidate with the right experience! Be a part of a service department that is motivated to be the best in the low country. We are currently in a new state of the art building with a climate controlled shop. Come and be a part of our winning team. We are just minutes away from Hilton Head, down town Beaufort and the intercostal water ways. We offer major medical, dental, 401k, and vacation time. We also offer moving assistance. If you want a nice quality of life then you must come and see for yourself. Stokes Automotive Group is one of the largest automotive groups in the Southeast. The dealership proudly opened their doors in 1981 with a mission of giving customers the highest quality experience when doing business with Stokes Honda Cars of Beaufort. Our climate controlled bays and our state of the art showroom allows shoppers access to all of facilities including a gourmet coffee bar, flat screen televisions, privacy areas and much more! Being a part of the Stokes family is unlike any other dealership experience in the area. We believe in a work-life balance and rewarding those who work hard and exceed their goals. Some of our benefits include exceptional retirement plan, opportunity to make great money and 401(k) company match. Job Description: Responsible for Assistant the Service Manager/Service Advisor in the effective operation of the service center to include; sales, productivity and profitability. Job Benefits: Stokes Honda Cars of Beaufort offers a great compensation package which includes:

• Performance-Based Pay Plans
• Performance-Based Bonus
• Medical, Prescription and Dental Insurance
• Long & Short Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Vacations
• Tuition Reimbursement for ASE Certification
• Paid Training
• Family Environment!

Job Duties:

• Assist Service Manager in the effective daily operation of the service department
• Ensure the satisfactory application of customer service standards and customer satisfaction programs.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances
• Ensuring strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the service center.
• Ensure professional, timely communication to all customers
• Perform any other functions as required by the Service Manager

JOB SUMMARY:

Assistant Service Manager is responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

RESPONSIBILITIES:

• Works with customers and technicians to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers of necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Meets dealership’s standards for repair/order production.
• Follows Safeguards rules and regulations.

REQUIREMENTS:

• Must have dealership experience
• Honda experience preferred
• Successful track record
• Strong record of positive CSI results
• Team oriented
• Submit to and successfully complete MVR, background check, and pre-employment drug test
• Valid driver's license with good driving record