PatientAcquisition Specialist | Lead Management Specialist

Job Description

Job Description

THE OPPORTUNITY

Most people approach a new role asking what it can do for them.

We are looking for the rare individual who asks what they can do to transform it.

Across this country, men and women are being failed by conventional medicine. Their symptoms are real. Their frustration is valid. And yet they keep being handed the same tired advice and sent home with nothing to show for it. They are not broken. They are underserved by a system that was never built for people who demand more from their bodies and their lives.

That is the gap Premier Hormone Health & Wellness was built to close.

This role is at the forefront of that mission. You are the first voice patients hear, the first person who truly listens, and the first sign that a better path is possible. That is not a small responsibility. It is everything.

WHAT YOU WILL DO

The people who find us have already tried the conventional route. They have sat in waiting rooms, reviewed labs with physicians who call everything "within range," and walked away without answers. By the time they reach Premier Hormone Health, they are not browsing. They are ready to see if someone will meet them with the same level of seriousness they bring to their own health.

You are that person.

This role focuses on inbound leads; people who have already expressed interest. Your job is to qualify them accurately, follow up relentlessly, and hand them off smoothly to our clinical team for a personalized protocol. You are not selling a product; you are guiding someone toward a better quality of life with the urgency that moment deserves.

Speed is a form of respect here. The two-minute callback communicates something the twenty-minute callback never can: that this person matters. Make sure every lead knows they do.

YOUR PERFORMANCE STANDARDS

We are a results-driven organization. That means expectations are clear, accountability is real, and performance is rewarded accordingly.

• 51 new patient enrollments per month — the baseline, not the benchmark
• 42% lead-to-consultation conversion rate — achievable with the right approach and process
• 63+ patient touchpoints per week — across phone, text, and email, without exception

These are not aspirational numbers. They are the standard. If you consistently fall short, we address it directly. Exceed them consistently, and your compensation reflects it.

YOUR SCHEDULE

During your first 90 to 120 days, you will onboard with a structured schedule designed to build fluency in our systems, protocols, and patient experience.

Upon successful assessment, your schedule will be Monday through Friday from 8:45 AM to 5:15 PM EST. These hours are designed to support consistent execution, strong patient coverage, and the daily operating rhythm this role demands.

If you thrive in an environment where discipline drives results, this schedule provides the consistency to perform at your highest level.

WHO WE ARE LOOKING FOR

We are not hiring a title. We are hiring a standard.

The ideal candidate for this role has one defining characteristic: they are impossible to outwork. They do not need a manager reminding them what is at stake. They already know. They show up with urgency, operate with discipline, and hold themselves to a bar higher than anything we would set for them. They are coachable because they are hungry, and they take feedback as fuel, not criticism.

If you want a leadership role at Premier Hormone Health, this is where that path begins. Not through tenure. Not through networking. Through performance that makes the decision obvious.

Non-negotiables:

• You are a natural on the phone - his role is built around real conversations with real people
• You manage your pipeline proactively, not reactively
• You are here to build a career, a skill set, a reputation, and you understand that requires investing more than you withdraw in the beginning

High-volume sales experience is a plus. But we have seen driven professionals from athletics, entrepreneurship, military service, and commission-based roles outperform seasoned reps who stopped growing years ago. If you have a documented history of outperforming in high-stakes environments, make that case. We are listening.

WHAT WE OFFER

• $52,000-$60,000 base salary based on experience
• Performance-based bonuses that reward what you bring to the table
• Monthly gym and internet reimbursements, paid quarterly

WHO WE ARE

Premier Hormone Health & Wellness is built for the patient who has been dismissed, the one who described exactly what they were feeling, was told their numbers were normal, and left with no answers and no plan. We exist for that person, and everything we do flows from our commitment to not allow them to feel that way again.

We do not move patients through a system. We build relationships with them, learn their goals, history, and their definition of feeling their best, and build a protocol around that. The care we deliver is personalized because the people we serve are not interchangeable.

That same standard defines how we operate as a team, a cohesive unit where every role exists in service of the same mission, and where the culture we bring internally is a direct reflection of the experience we create for every patient we touch.

Everything we do is guided by these six commitments:

Ownership — We do not wait to be directed. We take initiative, follow through on our commitments, and hold ourselves fully accountable for the results we deliver. When something falls short, we own it. When something succeeds, we build on it.

Community — The relationships we build, with our patients and with each other, are the foundation of everything. We show up for the people we serve and for the teammates beside us. Trust is not assumed here. It is earned, maintained, and protected.

Knowledgeable — The field of hormone optimization is evolving, and so are we. We pursue expertise with intention, stay current on the science, and bring sound clinical judgment to every patient interaction. Our patients trust us to know what we are talking about, and we take that seriously.

Reliable — We say what we mean, and we do what we say—every time. Our patients are counting on us to follow through, and our teammates are counting on us to hold our end. Consistency is not a bonus here. It is the baseline.

Collaborative — The best outcomes in this work are never the result of one person working in isolation. We bring different roles, perspectives, and areas of expertise to the table, and we are better for it. Ego does not have a seat here. Shared effort does.

Positive — We bring energy to this work because the work matters and the people we do it for deserve that from us. When challenges come, and they will, we lead with solutions, encouragement, and the kind of mindset that makes the people around us better, including our patients.

This is who we are. Not aspirationally. Operationally. Every hire we make, every protocol we build, and every patient we serve reflects these commitments in action. If this is the standard you already hold yourself to, you will feel at home here. If it is the standard you are working toward, this is the place to get there.

READY TO PERFORM AT THE HIGHEST LEVEL?

This is not a role for someone looking to blend in. It is for the professional who is done being underestimated, underutilized, and underpaid for what they are capable of. At Premier Hormone Health & Wellness, the line between effort and reward is direct, visible, and real.

Apply now. Elite opportunities do not stay open long.

Premier Hormone Health & Wellness is an equal opportunity employer. This is a fully remote position.