Senior Service Desk Specialist
$31 - $42.95 per hourExeter Finance
Role Overview Delivers advanced technical support across end-user computing environments, endpoints, and collaboration technologies. Serves as a senior escalation point within the Service Desk while providing white-glove support to executive leadership and onsite employees. What You Will Do Troubleshoot and resolve complex issues, manage ticket queues, prioritize incidents, and ensure SLA adherence; deliver high-touch, desk-side technical support to executive leadership. Why It Might Be a Fit Requires advanced technical expertise and independent judgment to resolve complex issues and optimize IT service delivery. Must have experience administering and supporting enterprise collaboration and productivity tools, including Microsoft Teams and Zoom. Requirements Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field Minimum 3–5 years of experience in Service Desk, desktop support, or executive technical support Advanced knowledge of Windows and macOS operating systems Experience administering and supporting enterprise collaboration and productivity tools Experience utilizing IT service management (ITSM) tools Experience supporting enterprise AI tools Benefits Individual compensation packages based on skill set, experience, qualifications, and other job-related reasons. Pay range: $31.00 - $42.95 hourly. #J-18808-Ljbffr
Vacancy posted 1 day ago
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