Student Services Manager for MiaPrep Online Academy of Ohio (MOAO)

Overview Location: 100% remote, Ohio residency required Classification: Full-time, non-exempt employee Salary: $32.72 - $43.91 per hour Welcome to Miaplaza! Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful. MiaPrep Online Academy of Ohio is our newest offering for Ohio families looking for a flexible public school option. The school will serve grades 7-11 in its first year. The school aims to serve 250 students year one, with plans to grow to over 1,000 students by 2030. We’re seeking a passionate and resourceful Student Services Manager to join our team with a start date of June 15, 2026. The person filling this role will design, implement, and lead a comprehensive, compliant, and student-centered counseling program for a new Ohio-based virtual high school. This role is responsible for establishing systems that ensure accurate graduation tracking, state compliance, and equitable student outcomes, while building a strong, collaborative counseling team from the ground up. This leader will serve as a key member of the school’s leadership team, working cross-functionally to align academic programming, student services, and operational systems with Ohio’s graduation requirements, accountability model, and reporting structures. Key Responsibilities Program Design and Implementation: Build and launch a comprehensive high school counseling program aligned to Ohio graduation requirements (credits, EOCs, seals) Design scalable systems for: graduation planning, credit tracking, student interventions, transcript accuracy Establish counseling and advising workflows that support both compliance and student-centered service delivery in a virtual environment Develop partnerships with community colleges around the state to offer Dual Credit opportunities for students Develop a career and technical pathway for students as an alternate path to graduation State Compliance and Graduation Systems Serve as the school’s subject-matter expert on Ohio graduation requirements, End-of-Course Assessments (EOCs) and other state tests, graduation seals, and EMIS reporting structures Develop and oversee processes ensuring accurate credit assignment and subject-area coding, proper documentation of graduation seals, and alignment between course offerings and state standards Partner with operations teams to ensure clean, audit-ready data systems Leadership and Team Development Hire, train, supervise, and evaluate a team of school counselors and student advisors Foster a culture where every team member strives to live by our Core Values: Start with Students; Total Ownership; Excellence Always; Constant Growth; Be Good Humans Provide ongoing coaching and professional development aligned to best practices in virtual school counseling and student advising Student Support and Intervention Systems Design and implement systems and supports for identifying and assisting at-risk students Lead schoolwide efforts to improve student attendance and engagement, credit attainment, on-time graduation, and performance on Ohio State Tests Ensure equitable access to resources and clear pathways for all students Systems and Operations Lead the development and implementation of SIS workflows, graduation audit systems, and transcript review protocols Continuously evaluate and refine systems to improve efficiency, accuracy, and scalability Data Analysis and Decision Making Accurately interpret and utilize student data to provide up-to-date information and recommend changes in processes as needed Collect education and career data of alumni to determine the effectiveness of the school and recommend adjustments Support student enrollment expansion goals by communicating with prospective parents and providing clear and actionable data Schedule MOAO staff are expected to have 40 hours of availability each week on a year-round basis A minimum of 25 hours per week during school hours, Monday through Friday between 8 am and 4 pm in the Eastern time zone, with some evenings for parent meetings Requirements Master’s Degree in school counseling, or an equivalent combination of training and experience 3+ years in an academic counseling role at the high school level 3+ years managing people in a school counseling department Strong written and verbal communication skills Ability to work independently in a remote setting Excellent organizational and multitasking skills Tech-savvy with ability to learn new platforms quickly (e.g., gradebooks, Google Classroom, curriculum platforms, Google Workspace) Proficiency in (or willingness to learn) responsible use of AI tools to increase efficiency in the education sector Current resident of Ohio or willing to relocate to Ohio All MOAO staff are considered mandated reporters and are required to respond to student safety and mental health concerns in accordance with MOAO Crisis Response protocols, including required training and, when appropriate, administering the Columbia Suicide Severity Rating Scale (C-SSRS) and following documentation and escalation procedures. The ideal candidate also brings Ability/willingness to attend some in-person field trips and activities in Ohio Supervisory experience in counseling or student services Experience in virtual education Experience with a school launch Compensation & Benefits The starting pay range is $32.72 - $43.91 per hour. 40 hours/week average; annual range $68,057 - $91,332. Hours over 40 are paid at 1.5x rate. Miaplaza’s compensation philosophy ensures equity and competitiveness; specific rates provided during hiring. Compensation evaluated twice per year based on performance. Full-time employees are eligible for health, dental, and vision insurance, plus related benefits. All employees are eligible for a 401(k) with employer match. PTO includes traditional vacation and sick leave with floating holidays and accruing time; approx. 122 hours/year. Parental leave and other perks available. Employees receive free site memberships and discounted MOHS tuition for household members, plus additional memberships. Need accommodations during the application process? Let us know before your assessment so we can provide adjustments as needed. Ready to apply? Join our team at Miaplaza by submitting your application and resume. The hiring process includes an assessment, followed by two or more interviews and a role-specific assignment. We are an equal-opportunity employer and E-Verify participant. We welcome candidates from all backgrounds and experiences and consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws. Links to additional resources are provided for information purposes only and do not constitute part of the job description. Aggregated audience and privacy information may apply. 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