Home Care Coordinator

Join BoldAge PACE and Make a Difference!Why work with us?A people first environment: We make what is important to those we serve important to us.Make an impact: Enhance the quality of life for seniors.Professional growth: Access to training and career development.Competitive compensation:Medical/DentalGenerous paid time off401K with match*Life insuranceTuition reimbursementFlexible spending accountEmployee assistance programBe part of our mission!Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.Home Care CoordinatorJob SummaryThe Homecare Coordinator is a core member of the PACE Interdisciplinary Team responsible for coordinating, overseeing, and monitoring homecare services delivered by internal staff and contracted vendor agencies. This role ensures that authorized homecare services are delivered in accordance with participant care plans, regulatory expectations, and organizational policies.The Homecare Coordinator actively participates in IDT care planning, assessment, and reassessment processes; monitors service delivery and aide performance; identifies care gaps or changes in participant status; and facilitates timely care plan modifications.Essential Duties and Responsibilities:Essential Responsibilities – IDT Participation & Care PlanningServes as an active and consistent member of the PACE Interdisciplinary Team.Participates in initial, annual, semi-annual, unscheduled, and Significant Change in Condition (SDR) assessments.Collaborates with nursing, therapy, social work, and providers to develop and update care plans.Identifies changes in participant status and initiates IDT reassessment discussions.Homecare Service Coordination, Care & Oversight, Center SupportCoordinates authorized homecare services in alignment with approved care plans.Oversees internal and vendor-provided aide services.Monitors timeliness, consistency, and adherence to care plan asks.Serves as the primary point of contact for scheduling and coverage issues.Provides direct care in home to support participant needs when necessary.Serves as assist for in-center activities or participant care if delegated by Center Leadership.Documentation, Authorization & ComplianceEnsures accurate and timely completion of aide documentation.Reviews records for consistency with authorized services.Communicates missed care or refusals to the IDT.Creates and updates homecare authorizations as needed.Aide Onboarding, Education & SupportCoordinates onboarding and orientation for internal aides and resource for vendor.Provides ongoing coaching and support for complex cases.Identifies education gaps and facilitates training.Vendor Agency CoordinationServes as liaison between the PACE program and contracted agencies.Communicates care plans, schedules, and expectations.Monitors vendor performance and escalates concerns.Quality, Incident & Grievance ManagementMonitors and reports incidents, grievances, and aide change requests.Participates in audits and quality improvement activities.Supports participant satisfaction follow-up.Experience and Education:Bilingual w/ fluency in HmongExperience in mentorship, lead roles, or team coordination (preferred)CNA, HHA, or equivalent experience required, LPN or supervision experience strongly preferred or other related experience working within a care team model.1–3 years homecare or PACE experience preferred.Experience providing personal care to frail elderly adults (strongly preferred)Pre-Employment Requirements:Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* Match begins after one year of employment