Patient Services Representative

Job Description

Job Description

Nasson Health Care

A Division of York County Community Action Corp.

Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring communities through provision of fully integrated medical, dental and behavioral health care.

Patient Services Representative

40 hours/week; 52 weeks/year

Are you looking for an opportunity to start or grow your career in healthcare? Join our team as a Patient Services Representative (PSR) and become an important part of a patient-centered healthcare environment where compassion, teamwork, and excellent customer service make a difference every day.

The Patient Services Representative works collaboratively with a team of healthcare professionals to support the delivery of comprehensive primary care within a Patient-Centered Medical Home model. This role is often the first point of contact for our patients and plays a vital role in creating a welcoming, supportive, and positive patient experience.

Responsibilities include:

• Patient registration and insurance verification

• Appointment scheduling, check-in, and check-out

• Managing incoming calls and electronic communications

• Patient account support and administrative duties

• Scanning documents, running reports, and maintaining accurate records

• Providing clear explanations of services, programs, and eligibility requirements

We are looking for someone who is organized, patient-focused, and able to thrive in a fast-paced environment while maintaining professionalism and empathy.

Experience & Qualifications

• One year of experience in a medical or dental office is preferred, but not required

• Strong customer service experience is highly valued

• High school diploma or equivalent required

• Excellent communication and phone skills

• Strong organizational skills with the ability to prioritize multiple time-sensitive tasks

• Computer proficiency in Microsoft Word, Excel, and Outlook is preferred

• Experience with electronic medical records preferred; NextGen experience is a plus

We understand that many great healthcare professionals start without prior medical office experience. That’s why we have developed a comprehensive in-house training program designed to help motivated individuals build the skills and confidence needed to succeed in this role.

The PSR position can also serve as a valuable stepping stone into the medical field, offering exposure to many different healthcare career pathways and opportunities for professional growth.

If you enjoy helping people, learning new skills, and being part of a supportive healthcare team, we encourage you to apply!

Must show proof of immunity or have been immunized for MMR, Hep B, Influenza (required annually) and the COVID primary series.

Benefits:

Health, dental, vision and basic life insurance; HRA; Income protection; FSA; 403(b); PTO; Personal Day; Paid holidays; Employee Assistance Program

To be considered, please include a cover letter with your resume. Completed application packets may be reviewed upon receipt.

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EOE – YCCAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.