Senior ServiceNow Platform Engineer

Senior ServiceNow Platform Engineer

The Senior ServiceNow Platform Engineer is responsible for the engineering, operations, administration, automation, reliability, and continuous improvement of the enterprise ServiceNow platform. This role serves as a senior technical contributor responsible for designing, implementing, operating, and maintaining scalable platform solutions while driving automation, operational excellence, and modern software delivery practices. The successful candidate will have hands-on experience managing, administering, and engineering ServiceNow platforms in large enterprise environments, leveraging modern CI/CD pipelines, source control, automated testing, infrastructure integrations, and platform automation to improve delivery speed, quality, security, and operational stability. The role partners closely with product owners, architects, security teams, infrastructure teams, operations teams, and application development teams to deliver secure, resilient, and scalable platform capabilities.

• Engineer, support, and continuously improve the ServiceNow platform and associated applications.

• Design and implement scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.

• Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.

• Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.

• Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.

• Implement automated testing and quality controls utilizing ServiceNow Automated Test Framework (ATF) and related validation capabilities.

• Support platform upgrades, patching, release management, and environment strategy.

• Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.

• Troubleshoot complex technical issues across platform configurations, integrations, workflows, and automation solutions.

• Collaborate with cybersecurity, risk, and compliance partners to implement secure platform controls and regulatory requirements.

• Participate in platform modernization initiatives focused on automation, developer enablement, and operational efficiency.

• Mentor junior engineers and contribute to engineering documentation, standards, and knowledge sharing.

• Perform day-to-day ServiceNow platform operations and administration, including system health checks, configuration management, user and access support, environment maintenance, and operational runbook execution.

• Respond to platform alerts, incidents, and service degradation events; triage issues, coordinate resolution, document root cause, and implement corrective actions to improve platform stability.

• Perform approved platform changes, releases, configuration updates, and operational maintenance activities in alignment with change management, risk, and compliance requirements.

This position is office-centric 5 days a week in one of our Truist hub locations.

Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.

2. Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.

3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.

4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.

5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.

6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.

7. Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.

8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.

9. Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in Computer Science, Software Engineering, or related field.

2. Minimum of 7 years of professional experience in software development.

3. Deep knowledge of multiple programming languages, software architecture, and design principles.

4. Deep understanding of software development lifecycle, testing, deployment, and security practices.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work