Front Desk Receptionist (Cumming, GA)

Front Desk Receptionist (Cumming, GA)We're hiring a professional and friendly Medical Receptionist to support our Cumming office at North Atlanta Dermatology.Schedule: Monday - Thursday 8am-5pm | Fridays 8am-4pmMay be asked to work in Duluth and/or other offices for coverage purposes.The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and maintaining accurate electronic medical records (EMR). Candidates with experience in a medical office, healthcare front desk, or dermatology practice are strongly preferred.Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team!Why join Anne Arundel Dermatology?We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.ResponsibilitiesThis front desk / medical front office role is responsible for patient check-in and check-out, scheduling appointments, answering phones, verifying insurance, and collecting payments. The ideal candidate has strong customer service skills, enjoys working with patients, and can multitask in a busy medical office environment.Greet and check in patients in a professional and welcoming mannerManage patient scheduling, appointment confirmations, and referralsAnswer and screen calls using a multi-line phone systemEnter and update patient demographics and insurance information in the electronic medical record (EMR) systemVerify insurance eligibility and review patient charts for accuracyCollect copays, balances, and patient payments (must be able to handle cash and make change accurately)Check out patients and schedule follow-up appointmentsMaintain smooth front office operations and patient flowScan, upload, and distribute medical records, faxes, and correspondenceRespond promptly to patient messages and internal communicationAssist with basic billing and insurance-related questionsHelp maintain office and product inventory; place supply orders as neededPerform end-of-day duties including reports and payment reconciliation (when assigned)Support clinical and administrative staff as neededPerform other duties as assigned by managementQualificationsEducation and ExperienceHigh school diploma or GED requiredAt least 2 years of customer service experience required1-3 years of recent experience as a Medical Receptionist, Medical Front Desk, or Healthcare Receptionist preferredExperience working in a medical office, clinic, surgical practice, or dermatology office preferredSkills/Abilities:Excellent customer service and patient communication skillsKnowledge of HIPAA regulations and patient privacy practicesAbility to multitask and manage a high-volume front desk environmentStrong organizational and time management skillsComfortable working in a fast-paced medical office settingDetail-oriented with strong accuracy in data entryExperience using a multi-line phone systemProficient with standard office equipment (computer, scanner, copier, fax)EMR/EHR experience preferred (such as EMA, ModMed, Epic, or similar systems)Fluent in EnglishAbility to alphabetize and maintain organized medical records and filesWillingness to travel to nearby office locations for coverage when neededPhysical Requirements:Prolonged periods of sitting with occasional standing, bending, and reachingManual dexterity to operate a computer keyboard and office equipmentVision and hearing sufficient for computer work and telephone communicationAbility to lift and carry up to 30 poundsLicensure/Certifications/EducationFull time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:Medical, Dental & Vision insurance – effective 1st of the month after date of startShort-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hireCompany provided Basic Life/AD&D insurancePaid time offPaid holidaysRetirement Savings accountEmployee discount on cosmetic services and products