Systems Technician

Title: Systems Technician

Location: Upper East Side

Org Unit: WCINYP Clinical Operations

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $32.42 - $36.65

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Provides support for department technology systems, inventory management, and departmental documentation processes. Assists the Systems Specialist team with equipment tracking, onboarding activities, ticket coordination, and basic technical support tasks to help ensure efficient day-to-day operations across clinical and administrative environments.

Job Responsibilities

• Assists with inventory management activities including asset tracking, equipment audits, labeling, deployment preparation, and lifecycle documentation. Maintains accurate records for equipment assignments, repairs, replacements, and warranty information.
• Coordinates shipment, receipt, and organization of technical equipment and supplies while maintaining storage areas, and supply inventory across departmental locations.
• Maintains and updates departmental documentation including workflow procedures, contact lists, and system inventories.
• Coordinates and tracks incoming support requests, work orders, and vendor service activities.
• Assists with onboarding and offboarding processes for departmental hardware, peripherals, and user setup requests.
• Performs basic hardware setup and deployment activities including workstation preparation, peripheral installation, cable management, and equipment relocation.
• Assists Systems Specialists with office setups, equipment replacements, and general operational support activities.
• Provides basic first-level support for simple hardware, peripheral, and workflow-related issues under supervision. Escalates technical issues appropriately to Systems Specialists or Lead Systems Specialists.
• Maintains effective communication with departmental staff, vendors, and technical teams to support operational continuity.
• Assists with tracking and recordkeeping required for regulatory, compliance, and operational standards.

Education

• Associate degree, technical certification, or equivalent work experience
• Bachelor's Degree in related field preferred

Experience

• One to two years of administrative, technical support, inventory management, or operational support experience.
• Experience with inventory systems, documentation management, or customer support environments.
• Prior healthcare or IT support experience preferred.

Knowledge, Skills and Abilities

• Strong organizational and documentation skills
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy
• Ability to follow established procedures and workflows
• Basic understanding of computer hardware and office technology
• Ability to manage multiple tasks and prioritize effectively
• Demonstrated ability to work collaboratively within a team environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.).
• Ability to learn technical systems and workflows in a healthcare environment

Licenses and Certifications

Working Conditions/Physical Demands

• Standard office and clinical environment.
• May require travel between departmental locations.
• May require lifting and moving computer equipment, monitors, and peripherals.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.