Product Manager

Product Manager

Location: Hoover, Alabama (Partial Remote)

Role Overview

The Digital Product Manager leads the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role will partner with internal stakeholders to address complex business issues and opportunities to optimize the customer's experience with digital offerings. Associates will do this by collecting, analyzing, managing, and reporting on key customer, production, and performance metrics.

Key Responsibilities

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities.
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights.
• Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys.
• Owns the customer journey for a specific digital product and/or capability.
• Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, and securing prioritization through governance processes.
• Prepares and delivers presentations for senior leadership.
• Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability.
• Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, and technology associates to advocate for the customer and ensure the execution of strategic goals.
• Prepares and/or provides guidance for front line associates about sales or service tools.
• Leads and mentors others within the department.

Required Qualifications

Education: Bachelor's degree and seven (7) years of related experience in digital banking, digital product management, business case development, or financial services OR a High School Diploma/GED and eleven (11) years of related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis.

Experience: Familiarity or working knowledge of project management and/or software delivery methodologies (i.e., Agile).

Technical Skills: Proficiency in Microsoft Office, JIRA, and Confluence.

Preferred Qualifications

• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification.
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience.

Skills and Competencies

• Ability to influence and resolve conflicts.
• Ability to work independently, with high-level direction.
• Critical thinking and strategic planning.
• Demonstrated success in launching digital initiatives and/or major enhancements.
• Excellent organization and project management skills.
• Excellent written and verbal communication.
• Financial analysis and business case development.
• Proven ability to be effective in a shared services organization.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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