Dispatcher

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.



 
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES 

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS 

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred