Residence Maintenance Technician

Job Description

Job Description

The Resident Maintenance (RM) Technician safely performs scheduled preventive maintenance services and repair of assets within the facility that are managed by the KPI team contractually.  The RM Technician performs customer support, ensures maximum equipment uptime, and provides excellence in customer service. The role will also take a critical role in Root Cause Analysis and reporting.

Essential Job Duties

1. Perform scheduled preventative maintenance on associated assets as directed by the Computerized Maintenance Management System (CMMS).
2. Provide corrective / reactive maintenance on assets within the plant as required.
3. Perform root-cause analysis on asset failures with goal to prevent reoccurrence.
4. Complete work orders to verify compliance and performance of the team and labor allocation.
5. Support the Shift Supervisor in maintenance planning and guidance.
6. Support managed repair activities for the facility as directed by Facility Maintenance Manager and Shift Supervisor.
7. Training clients on support, recovery, and maintenance.
8. Assist clients with parts orders, consumables, repair and return of defective parts, warranty services and requests for information pertaining to their systems

Required Education, Skills and Experience

• Vocational school, related military experience, or job experience equivalent
• 2 years experience in the following areas:
• • Software troubleshooting, preferably logistics related
  • Controls troubleshooting, preferably on conveyor or similar equipment
  • AMR, AGV, SDV installation, configuration and service
  • Mechanical installation and integration, preferably on high automation projects
  • Client service and troubleshooting
• Clear and effective communication style that builds client's trust and satisfaction
• Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information
• Exceptional interpersonal skills (client service skills) and communication skills
• PC Computer software and hardware literate
• Basic computer networking skills
• Work Order management systems (Sales Force, EAM, INFOR)
• Involves frequent contact with employees and the management team
• Work involves frequent changes in activities and priorities

Supervisory Responsibilities

Individual contributor role working collaborative with supervisors and customers. The role will perform leadership activities in specific maintenance work or repair work.

Other Requirements/Comments

• Ability and willingness to work on-call hours including weekend, night, and/or holiday work
• Ability to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces
• Work requires correctable vision, ability to identify and distinguish colors, depth perception, eye-hand coordination and manual dexterity
• Must have a valid driver’s license and safe driving record