Front Desk Agent (AM Shift / Part-time)

Front Desk Agent

Brasstown Valley Resort & Spa is seeking a Front Desk Agent for the morning shift on a part-time basis. As a Front Desk Agent, you will be the initial point of contact for guests, providing exceptional service, assisting with check-ins and check-outs, handling reservations, and ensuring guests have a memorable experience from start to finish.

Why You'll Love Working Here:

• Free employee meals
• Resort discounts and perks
• Beautiful mountain work environment
• Friendly, supportive team culture
• Opportunities for growth in hospitality
• Varied and rewarding work environment

Responsibilities:

• Greet guests with warmth and professionalism
• Efficiently manage check-ins and check-outs
• Assist with reservations, phone inquiries, cancellations, and guest requests
• Provide information on resort amenities and local attractions
• Enhance guest experiences throughout their stay
• Maintain accuracy in cash handling and billing processes
• Collaborate with team members to ensure smooth daily operations
• Be adaptable to a flexible schedule to support resort operations

Qualifications:

• Preferred experience in customer service or hospitality
• Strong communication skills and a friendly demeanor
• Professional, reliable, and team-oriented mindset
• Comfortable using computers and handling multiple tasks
• Willingness to work a flexible schedule, including weekends and holidays
• Positive attitude and eagerness to assist in various tasks
• Availability to work from 6:30 am to 2 pm or 8 am to 4 pm, approximately three days a week
• Must be available to work weekends

If you enjoy engaging with people and seek a fulfilling work environment, come join our team at Brasstown Valley Resort & Spa. Start your journey in hospitality and help guests create lasting memories in the beautiful mountain setting.