Dispatch Manager

Job TitleResponsibilities:Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer requirements to ensure timely and accurate deliveriesMonitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freightYou will communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate "check calls" with Drivers on all pickups and deliveriesMaintain timely updates in freight movement system by entering pick-up data, load information, and load closingThis role will provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on optionsRespond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delaysPerform various reporting duties in support of customer and Customer Service communication, work cooperatively with Customer Service and Dispatch teams to provide solutions for customers' needs andResolve issues, and enter and approve Driver payrollPrint Master Bill packets, check in freight, and scan/classify BOL's for the Cross DockYou will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by HywayRequirements:Live Hyway's Traits of Reliable, Responsive, Adaptable, Passionate, and InnovativeTake ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers1+ years' experience in transportationStrong computer skills, especially ExcelAbility to solve practical problems and manage multiple tasks in a fast-paced environmentAbility to use various software programs, including the ability to enter data at intermediate or high pace levelProven experience making independent decisions and performing job functions without supervisionExcellent phone skills with strong verbal and written communication skillsPossess a "can do" attitude with a "will do" work ethicAbility to listen effectively and interact effectively with all levels of an organizationPositively respond to change and adapt to new customers and business prioritiesResourceful, proactive, and accountableDisclaimer:This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship but not limited to an assumed offer of employment.Hyway Transportation is an equal opportunity employerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.