Public Benefits Outreach Specialist

Outreach Specialist

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government! All sections of the application must be completed in its entirety. The resume is considered supplemental information only. Applications that are incomplete or indicate'see resume' will not be taken into consideration.

Loudoun County is one of the fastest-growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington, D.C., Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. The Loudoun County Department of Family Services seeks a dedicated and experienced professional for an Outreach Specialist role. The successful candidate will join the Information and Referral team within the Department of Family Services, which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Are you passionate about helping individuals and families access the support they need? We're looking for an Outreach Specialist to connect with residents and community partners to increase awareness and understanding of Virginia's Public Assistance Programs, including SNAP (Supplemental Nutrition Assistance Program) and Medicaid. In this role, you will be responsible for developing and implementing outreach strategies to educate the public and community organizations about available benefits and application processes. You'll represent the agency at community events, health fairs, and educational sessions, sharing vital information and assisting customers with applications and eligibility questions. Key responsibilities include, but are not limited to:

• Conduct direct outreach to community members and partner organizations.
• Develop and deliver presentations on public assistance programs.
• Assist customers with navigating and completing benefit applications.
• Plan, coordinate, and attend community events and public education campaigns.
• Create outreach materials and maintain records of engagement activities.
• Collaborate with stakeholders and the Information and Referral team to promote awareness initiatives.

The ideal candidate will possess experience determining eligibility for or working with public assistance programs such as SNAP, Medicaid, or similar programs. They will have strong communication and presentation skills, with the ability to effectively engage diverse audiences, as well as excellent organizational skills and attention to detail. The successful candidate will demonstrate the ability to build and maintain positive relationships with the public, co-workers, and community partners, and be willing to work occasional evenings and weekends to support community outreach events. Join our team and help make a difference by ensuring that individuals and families have access to essential resources and support!

High school diploma and four (4) years of related experience in a customer service or social service/human services setting or equivalent combination of education and experience. Preferred: Bilingual skills in Spanish and English.

Employment is contingent upon successful completion of background checks, including credit, criminal, and driving (DMV) record checks. This position may require a CPS check depending on the program area. Valid driver's license and good driving record when required for job-related duties. Hold or obtain certifications required by the Department.

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at View phone number on click.appcast.io or email Human Resources.