Collections Specialist I

Job Title

The Treasury Department ensures that the County's financial resources are collected, protected, invested and distributed in a fiscally responsible manner. We provide optimal financial services to a wide range of customers including citizens, taxpayers, businesses, agencies and employees of the County. Each day we strive to strengthen the County's financial position and reputation, maximize staff productivity and deliver the most compassionate, friendly and efficient service possible. We are seeking an energetic and customer service focused individual to become a part of our team.

Essential Duties And Job Responsibilities

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

• Receive and process payments of taxes, water and sewer bills, landfill invoices, permit and development review fees, miscellaneous receipts and all monies payable to the general fund
• Assist customers via phone, email, mail and face to face with questions relating to payments made to the County
• Process MVA renewal stickers; sell dog and cat licenses, transit bus tickets, etc.
• Complete daily tax status reports
• Post daily receipts into multiple software systems
• Assist in the transfer of deeds, verifying that all County charges have been paid
• Complete tax sale redemption, facilitate the tax sale process
• Receive and distribute daily mail; prepare outgoing mail
• Assist with daily record-keeping and reconciliation, including the balancing of cash drawers and the daily closeout
• Perform other duties as required

Qualifications And Requirements

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• High school graduation or the equivalent
• 1 year of experience in accounts receivable, revenue collection, billing, tax processing, or a related financial or clerical field

Substitutions for the above-listed required education and experience is a post-secondary formal degree in finance or related field

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of cash handling procedures
• Knowledge of County revenue sources
• Knowledge of basic accounting and reconciliation principles
• Knowledge of applicable federal, state, and County regulations
• Knowledge of office software and payment-processing systems
• Skilled in processing payments
• Skilled in customer service
• Skilled in identifying and correcting basic transaction errors
• Skilled in maintaining records
• Ability to apply established policies and procedures
• Ability to manage multiple payment types and revenue sources
• Ability to support annual delinquency and tax lien processes

PREFERENCE MAY BE GIVEN FOR:

• College degree in Business, Finance, Accounting, or related field
• Experience in accounts receivable
• Experience using the State Department of Assessments and Taxation's online database
• Experience in real estate, specifically in land records and/or the title industry

PHYSICAL REQUIREMENT AND WORKING CONDITIONS:

• While working in this position, the employee is constantly sitting, reaching, reaching, and performing repetitive motions; frequently walking/moving and occasionally lifting up to 20 pounds
• While working in this position, the employee is constantly working indoors and frequently working in a noisy environment

Additional Information / Examination Process

• Available for additional work hours, when needed to accommodate the Treasury Department's workflow

KIND OF EXAMINATION (may include):

1. An evaluation of training and experience
2. One or more interviews

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to View email address on click.appcast.io