Senior Incident & Problem Manager - ITIL Lead
Vizient
Vizient is seeking a Senior Incident and Problem Manager to lead enterprise Major Incident Management and Problem Management, minimizing disruptions and restoring critical services. You will coordinate cross-functional teams, vendors, and escalation activities to ensure operational resilience. The role requires managing RCA/PIRs, driving continuous improvement, and aligning governance with ITIL practices. You will report to senior leadership and partner with diverse IT teams to strengthen
#J-18808-Ljbffr$126.3k - $173.7k
...that reduces repeat incidents, accelerates... ...spanning Incident Management, Major Incident Management, Problem Management, and Knowledge... ...Operations portfolio.Lead product backlog and... ....Influence senior stakeholders and cross... ...Working knowledge of ITIL practices, enterprise...SeniorFull timeTemporary workWork at officeRemote workWork from homeHome officeFlexible hours$88.9k - $155.5k
...Summary In this role, you will lead enterprise Major Incident Management and Problem Management functions to minimize business... ...improvement aligned with ITIL frameworks. Responsibilities... ...continuous improvement recommendations to senior leadership and business clients....SeniorPermanent employment$103.71k - $138.28k
...connectivity, join us today. The Role We are seeking a Senior Product Marketing Manager to lead go-to-market strategy for Lumen's secure access... ...security portfolio into positioning that solves real customer problems and drives measurable business outcomes. Reporting...SeniorFull timeTemporary workLocal areaRemote work- ...DecisionPoint seeks a Senior Field Support Technician / Deputy Lead to provide... ...technicians during assigned incidents, guides complex... ...diagnose complex problems, organize field... .... ~ ITIL v4 Foundation certification... ...IT service-management platform....SeniorContract workTemporary workFor contractorsLocal areaImmediate startRemote workRelocationShift work
$105.79k - $141.05k
...connectivity, join us today. The Role We are seeking a Senior Lead Technical Marketing Manager to shape how Lumen brings its cybersecurity... ...show how Lumen and its partners solve priority customer problems. Lead technical content development: Create and govern...SeniorFull timeTemporary workWork from home$124k - $280k
...OpportunityAs a CGI OpenGrid Implementation Lead you will guide client support work for... ..., training, and support. As a Senior Manager you will lead large projects, apply sound... ...capabilities through coaching, feedback, and problem-solving support during challenging project...SeniorFull timeH1bShift work- ...DecisionPoint seeks a Deputy Program Manager / PMO Lead to oversee daily Project... ...ENLIST program. This senior role supports the Task Order... ...Preferred Qualifications ~ ITIL Foundation certification or... ...~ Strong analytical, problem-solving, and decision-support...SeniorContract workFor contractorsFor subcontractorLocal areaRemote work
$82.7k - $120k
...role reports directly to the Senior Manager of the Enterprise Applications... ...KPIs, including adherence to ITIL, Floor Management, Call... ...Salesforce applications while leading or supporting process improvement... ...Management, Ticket Management, Incident Management, and Customer...SeniorFull timeTemporary workWork experience placementWork at officeFlexible hoursShift work2 days per week- Archway Management is seeking a Certified Dietary Manager to lead the dietary services team in a senior living setting. You will oversee daily operations, mentor staff, and ensure nutritious, appealing meals meet residents' dietary needs and preferences. The role emphasizes...Senior
- Green Thumb is seeking a Senior Manager, Leaves and Accommodations, to oversee the centralized leave and accommodation COE and serve as the... ...Payroll, HR, Legal, and Risk to drive compliant programs. You will lead a team, develop policies, monitor performance, and provide...SeniorRemote job
- ...Real Chemistry is seeking a Senior Project Manager to lead complex, integrated healthcare marketing initiatives for our 21GRAMS division. The role blends hands-on delivery with mentoring and process stewardship, driving campaigns across digital, print, events, and video...SeniorWork at officeRemote work
- ...DecisionPoint seeks a Senior Quality Manager to lead quality management, quality assurance... ...professional experience. ~ Current ITIL Foundation certification or... ...service-validation, change-enablement, incident-management, and problem-management practices. ~...SeniorContract workFor contractorsFor subcontractorLocal areaRemote work
- ...forward in cost-out, strategic category management, and procurement operations.You are:A strategic... ...help top clients shift to the New using leading-edge technologies on the most ground-... ...satisfaction, and community impact.As a Senior Manager, you will be responsible for...SeniorWork experience placementLive inWork at officeLocal areaShift work
- ...We AreFTI Consulting is the leading global expert firm for organizations... ...disputes, navigating crises, managing risk and optimizing... ...platforms is also helpful. The Senior Director role is responsible... ...proven experience with Cyber Incident Response (“CIR”), although all...SeniorFull timeWork at office
- ...DecisionPoint seeks a Service Desk Lead to manage daily service-desk... ...quality, knowledge practices, problem trends, and operational... ...Service Desk Lead ensures that incidents and requests are properly received... ...certification. ~ ITIL v4 Foundation certification....SeniorContract workFor contractorsLocal areaRemote workShift work
- We Are:Accenture is a leading solutions and services company that... ...data, analytics, AI, change management, talent and sustainability capabilities... ...working on a priority. At a Senior Manager level, it could... ...and analytically in a problem-solving environment and apply...SeniorLive inWork at officeLocal area
- ...relationships with customers and vendors, and ensure shipments are executed to meet customers’ needs. The role emphasizes collaboration with the Customer Success Manager and Director, leadership capability, and a proactive approach to problem solving. #J-18808-Ljbffr Traffic TechSenior
- A leading recruitment firm based in Chicago seeks a Recruitment Manager to lead a team and oversee all recruitment processes. The ideal candidate will have over 5 years of recruiting experience with proven leadership skills, especially in specialized industries. Responsibilities...Senior
- Prime Healthcare Saint Francis Hospital in Evanston, IL is seeking a Laboratory Section Supervisor/ Lead to manage daily operations across Hematology, Blood Bank, Chemistry, Urinalysis and more. Full Time Days 7a-3:30p with rotating weekends. The role requires ASCP certification...SeniorFull timeDay shift
- ...Software Delivery Lead to direct... ...ENLIST program. This senior position provides... ...and design reviews, manages cross-team dependencies... ..., or critical incident response. Note:... ...systemic delivery problems and lead corrective... ...certification. ~ ITIL v4 Foundation or...SeniorContract workFor contractorsLocal areaRemote work
$150.1k - $227k
...career at the company leading workforce transformation... ...Customer Success Manager, Senior Manager is a highly strategic... ...leader in identifying problems. Leverage the Red... ...and Case Oversight & Incident Management processes when... ...Selling) and service (ITIL, customer success...SeniorFull timeWork at officeFlexible hours3 days per week$161.5k - $184.3k
...Senior Manager- Client Success Lead Capital One, a Fortune 500 company, a Fortune Magazine "100 Best Companies to Work For," and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial...SeniorFull timePart timeWork experience placementLocal area- ...services company with leading capabilities in... ...us at . CSD is a senior leader responsible... ...of infrastructure managed services across a... ...the floor, driving incident resolution with technical... ....Oversee the ITIL-aligned service... ...including Incident, Problem, Change, and...SeniorContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
$150.1k - $227k
...career at the company leading workforce transformation... ...The Customer Success Manager, Senior Manager is a highly... ...leader in identifying problems. Leverage the Red Accounts... ...and Case Oversight & Incident Management processes... ...Selling) and service (ITIL, customer success frameworks...SeniorFull timeWork at officeFlexible hours3 days per week- ...DecisionPoint seeks a Senior IT Operations & Incident Response Manager to coordinate daily operational... .../ Network Administrator Lead / ORT Lead, this position... ...with incident, problem, change, configuration, availability... .... ~ Current ITIL Foundation certification....SeniorContract workTemporary workFor contractorsFor subcontractorLocal areaImmediate start
- ..., USA invites an experienced leader to join as Team Manager, Customer Satisfaction & Incident (CSI). You will lead a CSI team, drive root-cause analysis, own escalations and partner with Legal, PR, Product and Senior Leadership to deliver best resolutions. Hybrid work...
- ...create your future.As an Incident Watch Officer, you will... ...related to incident management, ensuring seamless tracking... ...and briefings for senior management. Your ability... ...facilitate data gathering and lead issue/incident update... ...-oriented approach to problem-solving. This role is...Full timeFor contractorsLocal area
$105.79k - $141.05k
...connectivity, join us today. The Role The Sr. Lead, GTM Growth Platforms is a critical role... ...and inefficiencies and actively problem-solve to mitigate these blockers. Act... ...relevant experience in technical product management, technical program management, GTM and/or...SeniorFull timeTemporary workRemote work$97k - $140k
...JLL is seeking an experienced Senior Project Manager to join our Strategic Initiatives team and lead the execution of strategic building... ...site visits to uphold a zero-incident safety culture and ensure... ...solutions-oriented approach to problem-solving in dynamic, multi-site...SeniorFull timeFor contractorsFor subcontractorCasual workLocal areaAfternoon shift$120k - $150k
...Services, Corp. (CWS) seeks a Senior IT Operations & Incident Response Manager to coordinate daily... .../ Network Administrator Lead / Outage Response Team (ORT... ...response with incident, problem, change, configuration, availability... ....Knowledge of ITIL incident, major-incident,...SeniorFull timeContract workLocal areaRemote work
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