Store Keyholder & Guest Experience Lead

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today. Job Summary The Third Key Holder, who reports to the Store Manager and Assistant Store Manager, opens and closes the store, serves customers, and ensures safe, efficient, and profitable operations while upholding Hollywood Feed's first policy: "Do what is right by the customer." This position offers a competitive hourly wage of $15.50/hr. to $19/hr. Key Responsibilities Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations. Assuming managerial responsibilities in the event of management absences. Greet and assist customers in accordance with Hollywood Feed's established customer service standards. Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers. Maintain open and respectful communication with supervisors and coworkers. Work efficiently both independently and as part of a team, providing support and training to new employees. Expected to have open and weekend availability including closing 3 nights per week. Unload and properly stock product deliveries. Obtain proficiency in operating the Hollywood Feed point-of-sales system, including: Opening and closing registers. Creating customer accounts. Processing customer transactions. Performing inventory management tasks such as cycle counts. Participate in all scheduled Hollywood Feed educational sessions. Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties. Perform additional administrative duties as assigned. Requirements & Qualifications Commitment to animals and their owners is vital at Hollywood Feed. Strong verbal communication and active listening skills. Proven sales and customer service abilities. Knowledge of store products or ability to learn quickly. Ability to operate or learn the point-of-sale system. Valid driver's license with at least 2 years' driving experience (including learner's permit period). Physical Requirements Must be 18 or older. Able to lift 50 lbs. overhead and stock shelves repeatedly. Can bend, kneel, push, pull, reach, twist frequently. Able to stand and walk for 8–10 hours. Can climb ladders often to access products. Meet Safe Driving Policy and willing to drive company delivery vehicle. Education & Experience High School Diploma or equivalent In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members. The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities. Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Hollywood Feed