Solutions Architect Amazon Connect

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Focus: Cloud Contact Centers | Amazon Connect Implementations

Location: Remote (US-based preferred)

Employment Type: Full-time / Contract / Consulting (Flexible)

Why Join The AES Group?

At The AES Group, you’ll help design and scale internal, cloud-native contact center platforms while benefiting from the stability of a company with 22 years of delivery excellence. This role sits within our innovation-focused business unit and offers:

• Ownership of Amazon Connect architectures from design through production
• Hands-on work across POCs, pilots, and enterprise-grade deployments
• Exposure to internal CX platforms and innovation initiatives
• A fast-moving, low-bureaucracy environment with real impact
• Flexible engagement models: full-time, contract, or consulting

About the Role

We are hiring a Solutions Architect – Amazon Connect to design, implement, and scale AES-owned cloud contact center solutions. This role is ideal for professionals with real-world Amazon Connect implementation experience who enjoy working across technical and business stakeholders.

You will translate business and operational requirements into secure, scalable, and cost-effective Amazon Connect architectures, supporting internal platforms from early concept through production rollout.

Key Responsibilities

• Architect and implement Amazon Connect–based contact center solutions
• Design contact flows, IVR, routing, queues, and agent experiences
• Deliver POCs, pilots, and full-scale deployments
• Integrate Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway)
• Integrate with CRM and backend systems (Salesforce, ServiceNow, Zendesk, custom platforms)
• Enable omnichannel capabilities (voice, chat, tasks)
• Implement analytics and insights using Amazon Connect Contact Lens
• Ensure best practices for security, scalability, and cost optimization
• Collaborate with internal engineering teams and AWS partner stakeholders

Required Qualifications

• 5+ years of experience in solutions architecture or contact center technologies
• Hands-on experience implementing Amazon Connect in production environments
• Strong understanding of IVR, call routing, and agent workflows
• Experience integrating cloud platforms with backend systems
• Familiarity with AWS serverless services (Lambda, API Gateway)
• Strong communication and stakeholder engagement skills

Preferred Skills

• AWS Certifications (Solutions Architect preferred)
• Experience with Amazon Connect Contact Lens
• Knowledge of workforce management and quality tools
• Exposure to AI-driven CX use cases (chatbots, automation, sentiment analysis)
• Experience in startup or innovation-focused environments

Ready to Make an Impact?

If you’re passionate about Amazon Connect and building scalable internal CX platforms, we’d love to hear from you.

Apply now and join The AES Group as we continue to modernize our cloud contact center platforms.

This is a remote position.