Director, Quality

Director, Quality

Location: Austin, TX, US, 78728 At Dover Fueling Solutions (DFS), a Dover company we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Overall Scope: Dover Fueling Solutions is seeking a Director of Quality, Manufacturing and Supply Chain for all our North America operations and sites. The Director of Quality, Mfg. & Supply Chain will report to the VP of Operations for North America. This position will be based from our Austin-Texas headquarters and will require some national travel (and incidental international travel). We are seeking a strong leader responsible for the development and implementation of the Total Quality Management function and strategy for all NA sites. This leadership role will coordinate with other parts of the business to implement a Total Quality Management system with an integrated focus on our customers, employees, process, systems, data measurement and continuous improvement. This responsibility includes leadership of Quality Assurance, Customer/Supplier Quality, and Quality Control and Inspection functions.

Responsibilities:

• Maintain ISO (9001; 14001; 18001) certifications and other certifications relevant to the business, like UL, MID and ATEX. Gain any new certifications driven by business needs (e.g. ISO 45000)
• Provide Quality system leadership to ensure internal policies, customer expectations and (local) regulatory requirements are met or exceeded
• Contribute to implementation of relevant DFS processes/systems/tools into North America facilities to promote continuous improvement and to maintain and/or improve operational and financial performance
• Develop and implement robust Built-In-Quality processes to minimize or eliminate operator dependency
• Leads all In-Process Quality activities to improve internal quality metrics, such as First Pass Yield, Capability Indices, and Rejection Rates
• Training of employees to ensure proper Quality practices and awareness and to maintain or develop required competence levels
• Define/implement/track relevant Quality KPIs and set/drive targets that are aligned with DFS operations and business strategy
• Leads Customer Complaint and Warranty handling process for North America region; drive problem-solving and root cause analysis to avoid non-conformance reoccurrence and to improve internal and external levels of quality. Partner with Services team to collect and organize data to support the problem-solving process
• Participates in NPI and Engineering change processes to enable stable supply chain, production operations, minimize warranty costs and drive customer satisfaction
• Define and implement Quality Plans for relevant product ranges (including: Machine safety guards, Safe practices, PPE-needs, Supplier inspections; Incoming Goods Inspection; In-process testing and final testing) at the different facilities
• Develop and implement effective Supplier Quality Programs to improve performance and minimize disruptions to manufacturing facility
• Install and maintain Production Part Approval Process at suppliers and track their performance
• Initiate, track and drive continuous improvement programs: Kaizens/GEMBA walks Manufacturing:
• Supplier base (direct responsibility for local suppliers and work with Global Supply Chain Quality team for global key supplier accounts)
• Operational Excellence (Kaizens; Visual Management; 5S; etc).
• Lead the Austin Quality team
• Manage the Quality Council and all Quality systems for North America

Requirements:

• Bachelor's degree in Engineering, Quality, or related discipline strongly preferred, or comparable combination of education and experience is required
• MBA preferred
• ASQ certification preferred
• Great understanding and practical use of Six Sigma Tools
• The successful candidate will have a minimum of 10 years of professional Quality Leadership experience at a Managerial level where Best-In-Class Quality Management Systems (e.g. ISO standards) are utilized
• Strong hands-on problem-solving knowledge (e.g. A3, 5-why, Ishikawa, Pareto, etc.) and ability to take the lead to get complex technical/process/tool issues resolved
• Technical affinity with mechanics/hydraulics and/or electronic/software
• Must be proactive and strategic problem solver and influencer to ensure issues are raised, addressed, and driven to closure in a timely manner
• Must understand impact of the experiences that effectively use continuous improvement skills and tools to prioritize and drive projects and improvements/standardization to improve Quality service levels, reduce costs, and align with strategic objectives
• Engage with key stakeholders to define strategy and future requirements for the Quality Management System
• Demonstrated knowledge and insight into qualification and validation activities and the ability to partner effectively with Engineering and Operations teams in completing these tasks
• Closely partner with the Engineering organization to drive robust design transfer and long-term new product introduction success
• Excellent leadership verbal/written communication, public speaking and presentation skills
• Demonstration of the mastery of influencing skills
• Organization, time management, and prioritization skills

Essential Functions:

• Eager to act as project lead to get complex field/process/tool issues resolved
• Ability to develop Austin and Quality team (and local Quality teams in North American region)
• Ability to demonstrate flexibility and manage multiple complex projects simultaneously
• Influence and build strong working relationships across organizations (and geographies)
• Strong ERP systems user/knowledge of Oracle (or similar) and all MS Office applications preferred
• Oversee the continuous improvement of Quality Management Systems at sites
• Ability to travel up to 25% (mostly domestic)
• Ability to sit for extended periods of time (long international flights)
• Ability to work in excess of 8 hours per day
• Ability to effectively/clearly communicate

The ability to perform the essential functions is a requirement of the job. Reasonable accommodations may be used to meet these requirements. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.