Loan Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Manages and coordinates operational activities for the collateralized loan obligation (CLO) loan administration team, ensuring quality service and effective operations support for assigned internal and external customers. The role supports loan administration activities including interpreting loan notices, processing loan activity, reconciling data breaks and incoming wires, and handling restructures, refinancings, amendments, and daily control reporting. The role is focused on volume management, escalation resolution, accountability, team leadership, and effective operations support in a fast-paced, high-volume environment. Key Responsibilities Manage and coordinate operational activities for assigned functional areas/regions. Ensure quality service and effective operations support for assigned internal and external customers. Accomplish results through the effective management of staff. Administer corporate policies and procedures and ensure compliance with applicable laws and regulations. Participate in the review and recommendation of operational systems and procedures affecting assigned units. Resolve escalations, manage volume, review outliers and aged exceptions, and hold the team accountable for outstanding or past-due items. Support issue resolution, task resolution, training conversations, work assignment, capacity modeling, and procedure review. Partner with offshore teams and support project work, including enhancements and testing. Manage team performance against SLAs, daily goals, communication expectations, escalation expectations, service metrics, overtime management, innovation/tool adoption, process improvement, service, and people management goals. Basic Qualifications Bachelor’s degree, or equivalent work experience Typically five or more years of relevant experience Preferred Skills/Experience Experience leading others, including management, supervisory, team lead, or direct report management experience. Banking background, ideally with exposure to loans, cash management, or issue resolution. Understanding of applicable Federal and State laws and regulations. Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable Excellent organizational and project management skills, with the ability to manage multiple tasks. Proven ability to manage competing priorities in a fast-paced, high-volume environment while using sound judgment, critical thinking, and problem-resolution skills. Well-developed customer relations skills and excellent interpersonal, verbal, and written communication skills. Experience with CLOs and/or CDO Suite preferred but not required. Experience with Excel, AI, Python, or other technology tools helpful but not required. Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr