Customer Service Supervisor

Customer Service Supervisor

Join Gabriel North America, a market leader in suspension systems products, established in 1907. We design, manufacture, and distribute top-notch suspension products for automotive aftermarket and other specialty vehicles. With a robust team of over 1,100 employees across multiple locations in the US and Mexico, we offer a dynamic and collaborative work environment. If you're passionate about the automotive industry and are eager to be part of a century-old innovating company, apply now and accelerate your career with us!

We're more than manufacturing, we're MAT

Job Description

This key leadership position will be responsible for managing the customer service operations. Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery.

Principle Responsibilities

• Ensure that all safe work practices are followed per the Occupational Safety Health Administration
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Evaluate the work performance of subordinate staff and recommend the selection, orientation, retention, training, promotion and discipline of personnel.
• Prepare performance metrics related to packaging, warehousing, and distribution activities daily.
• Provide direction, train and develop personnel to effectively execute the required functions to meet established goals and objectives.
• Manage customer service operations, which deal directly with customers as the first point of contact
• Manage incoming orders to agreed upon lead times and order quantities with customers
• Effectively interface between customer base and follow up with DC Operations
• Track delivery performance to customer base and follow up with DC Operations
• Develop, track, and report key performance measurements for the unit
• Develop and implement processes and procedures to improve operational efficiency
• Coordinate logistics for on time delivery

Qualifications

• Numerical reasoning: effectively dealing with numbers and the ability to read, use and prepare spreadsheets.
• Presentation skills: the ability to communicate to an audience in a formal setting.
• Demonstrated ability to work well in a team environment: take initiative, work independently of day-to-day supervision, and communicate effectively.
• Makes sound decisions in a timely and confident manner.
• Knowledge of all common MS-office applications. SAP preferred.
• Strong follow-up skills; possess a high level of energy and enthusiasm.
• Possess solid work ethic.
• This position requires IATF and other designated training.

Education/Experience

• 3-5 years in a similar role required
• Bachelor's degree in Business, Distribution Management, Logistics, Supply Chain, or similar preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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