General Manager - Market Distribution Center

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking a dynamic General Manager to lead our Market Distribution Center in Carol Stream, IL. In this role, you will oversee a multi-shift, high-volume distribution operation serving B2B, B2C, and branch replenishment channels. The General Manager will be responsible for driving operational excellence through strong leadership, associate engagement, safety, productivity, and a culture of continuous improvement across all functional areas of the facility. By fostering a high-performing team and efficient operations, you will help ensure our customers receive the right products at the right time, creating meaningful connections that drive customer satisfaction, loyalty, and business growth.

The facility in Carol Stream is located just outside Chicago. It covers 460K square feet and manages a team of over 100 hourly and 5 salaried associates.

The Carol Stream Market Distribution Center is a new build / greenfield site that will be opening the summer of 2027!

The Opportunity:

• To lead and encourage the development of associates and management by demonstrating strong warehouse management knowledge. Empower and engage team members to bring out their best while delivering excellent customer service.
• Responsible for setting and achieving a safe work environment, our quality standards and engaging the team to deliver productivity goals for the Distribution Center.

Responsibilities:

• The hiring, development, and retention of associates to ensure we maintain a culture of engaged team members who are highly motivated to deliver continuous improvement. The right leader will also create and internal succession plan and development team member skills.
• Develop a strong culture of collaboration and high associate engagement while building a best-in-class operating environment.
• Navigate change and achieve high levels of customer service while balancing operational requirements in a very collaborative environment
• Ensure all functions operate at levels which exceed our customer’s needs and establish financial and operational goals.
• Recommend policies and programs which guide the organization in maintaining and improving its competitive position and profitability of the operation.
• Ensure the safety and security of the facility in accordance with OSHA guidelines. Implements all policies, procedures, and regulations as set forth by Ferguson.
• Committed to continual learning with respect to new operating methods as well as information technology impacting distribution operations and safety.
• Dedicated to developing and sustaining an ‘employer of choice environment’ for our associates.

Qualifications:

This position requires a result oriented, high energy, dynamic individual with high energy, emotional intelligence, and insightfulness to work and thrive in a fast paced, high growth Distribution Center.

• Bachelor’s Degree in supply chain, engineering or a related field. MBA / higher level degree preferred but not required.
• 10+ years direct management/leadership experience in a big box operating environment, including a salaried workforce in a manufacturing, production or distribution environment
• E-commerce fulfillment experience (direct to consumer).
• Extensive experience with automated WMS, TMS systems, and other mechanized processes.
• Experience with material handling and packaging equipment to include Autostore, conveyance, boxing, and wrapping equipment.
• Prior experience working in an LMS/Labor or Engineered standard environment
• Excellent proactive communication skills with all levels of management and staff
• Experience with activity-based performance metrics, process improvement, and lean thinking with a track record of delivering ‘outstanding operations and performance.
• Ability to collaborate with business leaders and peers across the organization to anticipate, identify, recommend, and implement creative operational and customer service solutions.
• Decisive, fair, and consistent approach to associate communication and interaction.
• Strong customer service and collaborative approach.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information