Care Coordinator

Overview EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through an integrated healthcare model featuring on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, we employ 3,500+ team members who drive positive outcomes and build healthier, happier tomorrows for older adults. For more information, visit empowerme.com. Responsibilities As the Care Coordinator, you will work closely with the Area Director of Operations and provide administrative oversight in communities to support teams by optimizing therapists’ schedules, helping to build caseload, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings to ensure consistent interaction with residents, families, and staff. The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community. Your essential duties include the following: Identifying Seniors’ Health Needs Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services Communicate needs to Clinic Director and/or ADO to initiate screenings Have an on-site presence in communities to build relationships with team members, residents, and community partners Intake Process Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA) Assist in scheduling of evaluations and assessments by clinical staff Assist in obtaining orders and other required documents from providers Client-Facing Services Provide care coordination services through touchpoint visits Perform health screenings under the supervision of licensed therapists Conduct wellness classes, educational events, and personal fitness training Scheduling and Team Member Support Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency Support onboarding of new team members Serve as an interim Clinic Director to cover for PTO or opening positions Support orientation of new team members Reporting Review operational reports and act on closing gaps in care coverage Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and others as assigned ADO Assist with weekly billing closeouts General Administrative Support Other tasks as identified such as coordinating with ADO to order supplies and assisting in task completion Comply with HIPAA and PHI guidelines and protect confidentiality Communicate professionally with physicians, care staff, and interdisciplinary teams Demonstrate flexibility to meet patient/community needs and manage interruptions Other Duties Perform other duties as assigned consistent with qualifications, professional practices, and ethical standards Tasks and responsibilities may change at supervisor’s discretion Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Qualifications Certification in healthcare, business administration, or related field. Two years of relevant experience in a senior living setting preferred Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, and general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred Exceptional communication and interpersonal skills with a passion to work with older adults Ability to work well with others and take direction from management Proactive, self-motivated attitude with a sense of professional curiosity and desire to learn and problem-solve Ability to remain calm in stressful situations, be flexible, and multi-task effectively Respect for patient/resident rights and confidentiality Computer Skills: Proficiency in Internet browsers (e.g., Chrome, Edge) and Microsoft Office (Outlook, Excel, Word). Work Environment & Physical Demands The physical demands describe the essential functions of this job. The employee may need to lift/move up to 20 lbs, stand, sit, stoop, walk, and reach. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Travel between multiple locations within the designated service area may be required. This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities and encouraged to discuss accommodations with the employer. $17.00 - $22.00 per hour #J-18808-Ljbffr