REGISTRATION SPECIALIST

Job Summary: Performs receptionist duties for a clinic, physician's office, or similar medical facility. Job Duties: Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room. Gathers and updates patient contact or other personal information. Collects and inputs patient insurance information and verifies active coverage or eligibility. Collects co-pays or other fees due to the facility. Answers and transfers phone calls, schedules appointments, arranges for referrals, or relays messages. May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems. Experience and Education: Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Possesses working knowledge of subject matter. Typically requires a high school diploma. Reports to the Department Lead. Competencies: Ability to work as part of a team. Oral communication skills. Customer service skills. Ability to meet deadlines. Clerical skills. Ability to understand and follow directions.

Performs routine registration, data collection, and administrative tasks to admit patients to a healthcare facility. Inputs patient demographic information into multiple systems and platforms, collects and validates insurance or financial information. Reviews paperwork and obtains all necessary consents and signatures from patients or family. Explains the facility's policies and procedures and answers routine questions. Coordinates patient intake processes with clinical or administrative teams. Follows all established policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations. Requires a high school diploma. Reports to Occupational Health Clinic Leadership.

The Registration Specialist work is reflective of Campell County Health Mission, Vision and Values.

ESSENTIAL FUNCTIONS

• Always provide excellent customer service utilizing AIDET. Maintains positive relationships with internal and external customers.
• Maintains an organized, clean and safe environment for clients and coworkers.
• Answers, screens, and routes all incoming calls professionally in a timely manner, functioning as a central communication source for the clinic, patients, providers, and external sources. Responds to voicemails daily.
• Exhibits pleasant interpersonal skills in greeting patients at office and on telephone.
• Accurately and efficiently uses all computer programs utilized in the clinic.
• Is proficient in all electronic health record applications.
• Scans and manages medical records.
• Creates appropriate tasks for clinical staff, to achieve timely follow up.
• Accurate interview and registration of new patients as well as updating demographic and insurance information on established patients.
• Accurate input of demographic, guarantor, and insurance information into EHR.
• Obtains signature(s) of patient and/or responsible parties on consents to bill insurance and understands payment policies and procedures.
• Communicates to the patients the details of consents, filing of claims, and payment of services. Assists patients in understanding billing and collection of payment.
• Collects and scans insurance cards or completed insurance forms from patients.
• Identifies, follows up and secures missing (and incorrect) patient and insured party information for clean claim processing.
• Scheduling patients for office appointments, maintaining parameters of provider schedules and following clinic standards and guidelines.
• Cashier duties including maintaining cash box and daily cash and receipts reconciliation.
• Verifies insurance eligibility for all patient's appointments 2 days prior to appointment.
• Collects co-payments, co-insurance amounts, and/or time of service payments at the time of check-in, including self-pay discount and forwarding adjustment form to PFS for processing.
• Makes appointment reminder calls.
• Secures confidential items nightly, including Electronic Health Records (EHR), paper medical records.
• Maintains phone system including message retrieval, and controls day and night mode functions.
• Cross trained with other job duties as assigned to support clinic services.
• Actively participates in Strategic Quality Management for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital's Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital, department and clinic policies and procedures.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

1. Education, Training, Experience:

• Education: Mandatory hospital education and job training upon hire.
• Licensure: None
• Certifications required: See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.
• Experience: Experience in Healthcare related field preferred.

1. Knowledge, Skills, and Abilities:

• The ability to maintain continuing education requirements and all certifications and licenses as required (e.g. ACLS, PALS, CPI, CPR)
• Must relate well with patients, families, hospital staff, physicians, and public.
• Ability to handle various projects simultaneously and efficiently with attention to accuracy, prioritization, and patient request.
• Analytical, reasoning, and interpretive skills with a high level of mental concentration and memory.
• Able to comprehend technical medical terminology.
• Computer Knowledge including the ability to enter material into electronic record. Ability to operate telephone, fax, computer, and copy machine to perform the duties of the position. Microsoft Word and Excel skills preferred.