Manager of Commercial Card Account Management

Commercial Operations Manager II page is loaded## Commercial Operations Manager IIremote type: Hybrid Positionlocations: Rockville, MDtime type: Full timeposted on: Posted Yesterdayjob requisition id: R84703# Hybrid role that can sit anywhere in the M&T Bank footprint.# # Overview:Manage assigned department by overseeing a staff of employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures.## Primary Responsibilities:* **Portfolio Growth, Retention & Client Engagement*** Manage the team of Account Managers (Traditional and Inside) to retain and grow overall managed portfolio volume year over year. Own the process, execution and results.* Meet or exceed the annual Volume Growth goal of 6.6%.* Increase usage of rebate automation/portfolio management tool for portfolio reviews, supplier analytics, and rebate management.* Actively monitor declining spend and attrition risks; escalate and communicate risks early. + Partner with Relationship Managers, Group Managers, CCCs, TMCs, and other stakeholders to implement corrective actions.* Conduct in‐person visits with at least 10 Managed clients through 2026, including a minimum of three in‐person visits per Account Manager, with clients selected in coordination with Account Managers, Relationship Managers, and the Head of Commercial Card.* **Success Metrics** Achievement of portfolio volume growth targets (6.6% or higher).* Improved accuracy and consistency of portfolio reporting and segmentation. Measurable revenue and volume impact from Inside Account Management activities.* Early identification and mitigation of spend declines and attrition risks. Effective management of high‐risk and Special Assets clients with documented outcomes.**Cross‐Functional & Strategic Partnerships*** Manage and coordinate the relationship with Visa Supplier Enablement capabilities to support portfolio objectives.* Collaborate closely with Account Managers, Relationship Managers, Treasury Management Sales Consultants, Risk, Special Assets, and Product partners to align strategies and execution.**High‐Risk & Special Assets Client Management*** Identify unmanaged clients with materially declining spend and elevated probability of default (PD) grades.* Maintain proactive oversight as clients transition into Special Assets.* Partner with Special Assets Relationship Managers to understand and document go‐forward strategies, including Remediate & Retain or Exit decisions. Quantify and report the expected and actual impact of Special Assets strategies on future spend, portfolio profitability, and retention outcomes.* Continuously refine targeting criteria and engagement strategies based on performance data and client‐level feedback.* Establish robust tracking and reporting to quantify impact at both the client and portfolio level.**Inside Account Management Leadership**Advance and scale the Inside Account Management function to support 2026 portfolio volume and revenue objectives. Own the full targeting lifecycle, including:**Portfolio Oversight & Reporting**Strengthen portfolio visibility and reporting across Managed, New, and Unmanaged client segments.* Identification and prioritization of target clients* Collaboration with Relationship Managers and internal partners* Outreach strategy, execution, and activity management* Measurement of outcomes and effectiveness* Ensure accurate and consistent categorization of purchase volumes to support trend analysis and clear attribution to Account Management efforts.* Maintain consistent reporting of the initial Managed client population throughout the year, with newly added Managed clients tracked separately.* Ensure marquee Card clients enter Account Management earlier than 15 months and that volume trends are appropriately tracked and analyzed.## Education and Experience Required:Bachelor’s degree and a minimum of 5 year relevant experience, OR lieu of a degree, A combined minimum of 9 years higher education and/or work experience including 3 years relevant experience 7 years supervisory/operations experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $124,700.00 - $207,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Rockville, Maryland, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr M&T Bank