Front Counter Team Member

Chick-fil-A Front of House Team Member – Job Description

At Chick-fil-A, being a Team Member is more than just a job—it's an opportunity to grow, develop valuable skills, and make a positive impact. As a Front of House Team Member working for an independent Owner/Operator, you will help create a welcoming environment and provide every guest with the signature Chick-fil-A service and hospitality they expect.

Our Front of House Team Members play an important role in creating an exceptional dining experience by serving guests with genuine care, accuracy, efficiency, and a positive attitude.

Position Type / Employment Desired & Pay

Full-Time (FT) / Part-Time (PT)

Front of House (FOH): $12/hour

Flexible Shift: Receive an additional $1/hour premium on top of the base rate. Team Members selecting this option must have open availability and be able to work any shift as scheduled without restrictions on days or times. Scheduling is based on business needs. Flexible Shift is a full-time position with one additional day off each week.

Chick-fil-A is closed on Sundays.

Benefits & Opportunities

• Virtual Care Benefit: Convenient access to virtual healthcare services for the employee and up to 7 people in their household
• Closed on Sundays
• Flexible scheduling for Full-Time and Part-Time Team Members
• Positive, team-oriented work environment
• Competitive pay
• Scholarship opportunities
• Leadership and professional development opportunities
• Learn from experienced restaurant leaders and an independent Chick-fil-A Owner/Operator
• Opportunities to develop valuable customer service, communication, teamwork, and leadership skills
• Intentional growth and development to help Team Members reach their professional goals

Front of House Roles & Responsibilities

As a Front of House Team Member, you may work in areas such as the front counter, dining room, drive-thru, order taking, cash handling, beverage preparation, order fulfillment, and guest service.

Responsibilities include:

• Welcome and greet every guest with a friendly and positive attitude
• Provide attentive, courteous, and genuine Chick-fil-A hospitality
• Create and maintain appropriate eye contact when interacting with guests
• Speak clearly and enthusiastically while creating positive connections
• Take and fulfill guest orders accurately and efficiently
• Handle payments and cash transactions responsibly
• Maintain a clean, organized, and welcoming dining and service environment
• Respond to guest needs and concerns with professionalism and care
• Communicate effectively with guests, leaders, and fellow Team Members
• Multitask and work with a sense of urgency while maintaining accuracy and quality
• Demonstrate teamwork, dependability, adaptability, and a willingness to serve
• Honor and support the restaurant's vision, values, and standards
• Follow all Chick-fil-A procedures, service standards, safety requirements, and dress code
• Remain active and work on your feet for extended periods
• Perform other Front of House duties as assigned

Qualifications & Requirements

We are looking for individuals who:

• Are consistent, dependable, and punctual
• Have a cheerful and positive attitude
• Genuinely enjoy serving and helping others
• Demonstrate strong customer service and interpersonal skills
• Communicate clearly and professionally
• Are detail-oriented and able to multitask in a fast-paced environment
• Work well independently and as part of a team
• Are willing and able to work the availability required for the position
• Are available to work Fridays and Saturdays
• Can stand and remain active for extended periods
• Can safely lift and carry up to 50 lbs. as needed
• Are willing to learn and uphold Chick-fil-A's standards of hospitality, service, and excellence

Important Note

Most Chick-fil-A® restaurants are independently owned and operated. Each Owner/Operator makes their own employment decisions and establishes their own employment policies, compensation, benefits, and job requirements.

Work schedule

• Weekend availability