Software Engineering Group Manager - Site Reliability Center (Cleveland)

Job ID: R226986Posted: 2026-07-06Location: PA - Pittsburgh; AZ - Phoenix; CO - Denver (80005); AL - Birmingham; TX - Dallas; OH - ClevelandSalary: $146,300.00 - $298,870.00Type: Full timeCountry: United States of AmericaCompany: PNCPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Group Manager for PNC's Site Reliability Engineering Center, you will work within PNC's Information Technology Group and be located at one of our IT Hubs: Cleveland, Ohio; Birmingham, Alabama; Pittsburgh, Pennsylvania; Dallas, Texas; Denver, Colorado or Phoenix, Arizona and manage the daylight shift. The Site Reliability Center (SRC) is focused on establishing a culture of operational excellence by ensuring infrastructure, platforms, and applications adhere to SRC onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. This role supports the vision of building a collaborative technology organization across application, infrastructure, and security teams to deliver a stable, reliable, and secure environment. Key responsibilities include driving customer-centric service improvements, implementing proactive and preventative reliability practices, fostering cross-functional collaboration, enhancing monitoring and observability capabilities, promoting a blameless culture of continuous learning, and reducing operational toil through automation. The ideal candidate will help improve service performance, strengthen operational resiliency, and advance automation and observability initiatives that enhance the overall customer experience. We’re looking for a Senior Group Manager to lead mission-critical production operations and site reliability engineering (SRE) for enterprise platforms that power real customer experiences. In this role, you won’t just keep systems running—you’ll shape how reliability is built, scaled, and continuously improved. This is an opportunity to lead high-impact teams, influence engineering strategy, and drive the evolution toward resilient, automated, and customer-first platforms. In this role, you will…• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication. Guide teams through complex outages, acting as a calm, decisive leader during critical moments. Improve incident response maturity, reducing downtime and customer impact.• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.• Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design. • Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems. • Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement. • Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity.Qualifications: • 8+ years of related experience and 5+ years of management experience. • Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering.• Deep expertise in incident, problem, and change management within complex environments.• Passion for building reliable, scalable, customer-centric platforms.• Track record of improving operational metrics and leading high-performing teams.• Strong executive presence and communication skills.• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.•PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionManages multiple development projects, development groups and/or application support functions for a major business segment.Oversees the development and implementation of multiple, complex, organization-wide systems .Allocates and ensures resource arrangements during the application development life cycle .Maintains relationships with clients to ensure the implementation quality of application systems .Provides solutions or recommendations on complicated technology issues for application development and implementation .PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Leadership Management, Process Improvements, Release Management, ShiftPlanning, Site Reliability Engineering, Software Solutions, User Experience (UX) DesignCompetenciesApplication Delivery Process, Application Development (Client/Server), Application Development (Object-Oriented), Application Development Tools, Application Localization and Internationalization, IT Environment, Software Process Improvement (SPI)Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $146,300.00 – $298,870.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 06/26/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a rob