Senior Client Service Manager-Consumer Goods

Join A Team Transforming The Global Food SystemTELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.Our team and what we'll accomplish togetherJoin our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product, and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.What you'll doPartner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform valueServe as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizationsProactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plansGather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovationMonitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.What you bring10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principlesProven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industriesDemonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account managementStrong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teamsProven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime valueExceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisionsStrong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizationsHighly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlinesProactive, customer-centric mindset with a bias toward action and accountabilityDemonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environmentFamiliarity with retail or supply chain operations and dynamicsGreat-to-havesBachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experienceExperience supporting post-implementation customer success, account management, or other large-scale customer change initiativesFamiliarity with retail or supply chain operations and dynamicsAt TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.#LI-Remote or #HybridWork