Program Analyst

Program Analyst

The Program Analyst supports the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI), Program Management Office (PMO) to assure that OSI projects and programs receive substantive, repeatable, standardized support and provide a project management approach to project delivery and business change in a controlled methodology. The PMO is the source of documentation guidance and metrics in the practice of project management and execution. They manage projects and the associated risk to assure efficient and successful project implementation for OSI.

The Program Analyst provides program management support services for OSI-related projects and initiatives to include, but is not limited to, ensuring that OSI projects fulfill requirements and specifications, are completed within defined schedule, and are completed within defined cost parameters to the Government, including overall management support of the programs/projects.

Specific duties include but are not limited to:

• Develop standard and ad hoc project management reports.
• Coordinate PM activities with technical implementation PMs from the various OSI Divisions, as well as across other divisions within USCIS
• Meet with various USCIS stakeholders to assess needs and communicate vision and direction.
• Define roles and responsibilities for implementing various programs necessary to achieve the Government's vision for fully operational capability.
• Support the Project Manager on support services for OSI-related projects and initiatives.
• Provide professional management support to OSI in managing the USCIS Enterprise Security effort.
• Analyze describe, document and diagram business models processes associated with the implementation of various programs.
• Develop training collateral and training plans associated with the implementation of various programs.
• Business process modeling & reengineering support.
• Develop DHS and USCIS specific project initiation documents, including Project Charters and Project Management Plans, to define roles, responsibilities, project scope, operational activities, and governance structure.
• Project Change Control support to ensure specific product or service changes are introduced in a controlled and coordinated manner.
• Project Risk management, quality management, communications management, portfolio management.
• Project scheduling support.
• Integrated Project Team facilitation, organizational assessments, and cost/benefit analyses.
• Prepare and present white papers and progress reports; assist management with analysis of costs, schedules, and performance of the work.
• Project budgetary projection development process.
• External service provider work order and package development.
• Training support including answering questions related to project management standards and applications.
• Handle corrections to assure timely and accurate reporting.
• Prepare project documents and status reports.
• Support project management phases such as planning, execution, and result monitoring.
• Coordinate project activity and facilitate staff and IPT meetings.
• Develop and maintain policies relating to USCIS operations.

Requirements

• U.S. Citizenship
• Associate degree or higher
• PMP certification (preferred)
• Knowledge and experience (2+ years) in program management principles and disciplines, including business process remodeling/reengineering and project leadership
• Excellent Microsoft Office Skills, including familiarity with MS SharePoint
• Strong oral and written communication skills
• Successful completion of corporate background investigation, including criminal and credit checks
• Ability to obtain and maintain a Government suitability determination/security clearance

Work Environment:

• Full-time position, Monday – Friday
• Office environment but may also include other work environments as required
• Onsite at government facility in Camp Springs, MD