Assistant General Manager

Job Description

Job Description

The Assistant General Manager is the leader responsible for setting the standard, building the team, and creating a world-class experience for every guest who walks through our doors. This is not simply a management position; it's a leadership role built around serving others, developing people, executing great systems, and taking ownership of the success of the entire park.

The right person for this role understands that great leadership starts with character. They lead by example, do the right thing even when no one is watching, and hold themselves to the same standards they expect from their team. They are humble enough to serve, confident enough to lead, and disciplined enough to do the hard things necessary to make the park better.

The Assistant General Manager is expected to live out Big Air's core values of Safety, Fun, and Respect in every decision, interaction, and action. They reinforce our commitment to creating Safer, Cleaner, Better fun by establishing an environment where safety is non-negotiable, cleanliness is everyone's responsibility, and the standard is always moving forward.

Lead Through Service

The Assistant General Manager understands that leadership is not about having the title; it's about taking responsibility for the people and business entrusted to them.

They serve their team by providing clear direction, removing obstacles, developing talent, and giving people the tools and support they need to succeed. They are present when their team needs them, willing to jump in wherever necessary, and never view a task as being "beneath" them.

No job is beneath a leader.

Servant leadership does not mean lowering expectations. Great leaders care deeply about their people while also holding them accountable. They coach before they criticize, develop before they replace, and give their team every opportunity to succeed.

Their work ethic, attitude, professionalism, humility, and consistency should set the example for the entire park.

Build an All-Star Team

The Assistant General Manager is responsible for building a team capable of delivering a world-class guest experience. This includes hiring, training, scheduling, coaching, developing, recognizing, and, when necessary, de-hiring team members.

They directly lead department managers and help develop the next generation of Big Air leaders. They know their people, recognize their strengths, provide meaningful feedback, and actively invest in their development.

Rather than simply filling positions, the Assistant General Manager builds a team of people who are dependable, hardworking, positive, coachable, and committed to Big Air's mission and values.

A great leader doesn't just create followers; they create more leaders.

Execute & Own the Operation

The Assistant General Manager serves as the primary operational leader of the park and is accountable for the daily execution of company standards.

Big Air has established systems, procedures, and standards designed to create a safe, efficient, and world-class operation. The Assistant General Manager's job is to master those systems, execute them consistently, and build a team capable of doing the same.

We value leaders who think critically and bring ideas forward. The Assistant General Manager is encouraged to identify opportunities, challenge things respectfully, and suggest better ways of doing things. However, the expectation is to understand and execute the existing system before attempting to change it.

You will not be expected to reinvent the business. You will be expected to make the business we have built run exceptionally well.

Key responsibilities include:

• Leading the daily operation of the park and ensuring company standards are consistently executed
• Directly overseeing department managers and developing future Big Air leaders
• Hiring, training, scheduling, coaching, recognizing, and holding team members accountable
• Maintaining a strong culture of safety, cleanliness, hospitality, and operational excellence
• Ensuring consistent execution of company policies, procedures, and standards
• Overseeing cash control, payroll, labor management, purchasing, inventory, and other administrative functions
• Monitoring business performance, controlling expenses, and helping drive park profitability
• Identifying operational issues and following through until they are resolved
• Bringing forward ideas and opportunities that could improve the park
• Communicating effectively with the Director of Operations and company leadership
• Leading by example during high-volume periods and stepping in wherever the operation needs support

Set the Standard

Big Air is a peak-time business. Our busiest and most important moments happen on weekends, evenings, holidays, and school breaks. Leadership matters most when the operation is under the greatest pressure. The Assistant General Manager is expected to be visible and engaged during these periods, not managing from the office, but actively leading the operation, supporting the team, and interacting with guests.

We are looking for someone who doesn't ask, "Is this my job?" but instead asks, "What does my team and my park need from me right now?" The team will ultimately reflect what leadership models, recognizes, and allows. If we want our team to take ownership, leadership must take ownership first.

What We're Looking For

Success in this role requires more than management experience. We are looking for a leader of character who takes pride in their work and genuinely enjoys helping others succeed.

The ideal candidate is:

• A servant leader who puts the team and guest experience first
• A person of integrity who does the right thing, even when it is difficult
• Hardworking and dependable with a strong sense of personal accountability
• A builder of people who enjoys coaching, developing, and challenging others to grow
• Humble and hands-on, willing to do whatever is necessary to support the team
• Proactive and self-motivated, able to see what needs to be done and take action
• Positive and energetic while remaining professional and composed under pressure
• Decisive and accountable, with the courage to make difficult decisions
• Coachable and willing to learn, understanding that great leaders never stop developing themselves
• Guest-focused, understanding that every interaction is an opportunity to create a memorable experience
• Constantly improving, always looking for ways to make their team and operation Safer, Cleaner, and Better
• Committed, treating the park as something they are responsible for building rather than simply somewhere they work

Above all, we are looking for someone who cares - about their team, their guests, their community, and the standard they leave behind.

Schedule & Compensation

This is a full-time leadership position with an expected schedule of Thursday through Monday, designed to provide strong leadership coverage during Big Air's busiest operating periods.

The Assistant General Manager role is balanced across three core areas: approximately 33% operational leadership and team management, 33% guest experience, and 33% administrative and business operations support.

Starting Salary:

$50,000–$60,000 per year, based on experience and qualifications, with a monthly performance-based bonus opportunity

The Assistant General Manager reports directly to the Director of Operations.

Big Air Trampoline Park is where big energy, great people, and serious fun come together. We work hard, take care of our guests and each other, and strive to make better fun for a better world!

Company Description

Big Air Trampoline Park is where big energy, great people, and serious fun come together. We work hard, take care of our guests and each other, and strive to make better fun for a better world!