Customer Service Specialist

InsureOne Job Opportunity InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals is local agents who take pride in providing quality service, rates, and coverage options tailored to our clients' individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience. Join the winning team at InsureOne, part of Confie, which has been ranked as #1 in Insurance Journal's annual Top 50 Personal Lines Agency for the tenth consecutive year in 2025. What We Offer: Competitive compensation structure Continuous on-going training and mentorship Growth-oriented culture with fast advancement potential Pay differential for Spanish speaking Agents Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible. Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems at no cost. Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance. Pay Details: The starting pay for a Licensed Service Consultant is $47,840/year plus commission and performance-based bonuses Location: 100% Onsite at 11511 Luna Rd Farmers Branch, TX 75234 Shift: Must be available to work Monday - Friday either of 3 shifts: 8am - 5pm, 9am - 6pm, or 10am - 7pm What You Will Do: The Service Consultant would focus on servicing and retaining an existing book of business, advising clients on coverages, as well as completing endorsements and cancellations, managing retention, and policy issuance for our clients. This role also places a focus on service and sales, as we encourage our Service Agents to generate and sell cross-sell opportunities and analyze coverage to meet our clients' needs. Candidates must hold an active Property & Casualty license to qualify for this position. Manage an existing book of business, focusing on growth and retention while delivering exceptional customer service Routinely conduct consultative conversations with our clients to ensure all coverage needs are addressed Generate and sell cross-sell, referral, and up-sell opportunities Work with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc. Completes all required applications and documentation according to carrier and company guidelines Meet personal/team qualitative and quantitative service and sales targets as assigned Support all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs Maintain a professional demeanor in all interactions with both internal and external customers Qualifications: An active Property & Casualty license is required for consideration High school diploma or equivalent Effective and precise telephone etiquette P&C Insurance experience 1+ years of customer service experience Excellent attention to detail and organizational skills Ability to work well independently and on a team Precise verbal and written communication skills Ability to work in a fast-paced environment Ability to deliver a tailored, white-glove experience to all clients Preferred Attributes: Bachelor's Degree Experience handling multi-carrier, multi-state quoting preferred 1+ year experience working in a call center environment Bilingual- fluent in English and Spanish